Softphone

[szpuni]

Hi Lads,

I`m playing with the phone manager with softphone option.

I`ve heard that I can use the softphone instead of the live extension, I mean if I log on through softphone on my ext, then Extension is loged out and I can make a calls from my computer.

This part is working, but the problem is I can`t dial out, and the error message is saying:

Failed to register with IP Office for VOIP Operation!

Any ideas?

 

[VanZenden]

Have u choosen Phone Manager Type to PM PC Softphone(Manager -> User -> Phone Manager Options)?

In Phone Manager u have to Enable VoIP (View -> Preferences -> Phone Manager)

 

[Bas1234]

U'll need a license for it. called "audio enabled"

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It works! Now if only I could remember what I did...
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[szpuni]

Well this is done from the begining
I have a licence for it as well.

I remember the older version on 4.1 and the problem was we couldn`t log on as the existing extension.

Any more ideas?
In older version I had to check in field in extensions to Enable Fast Start for non-Avaya IP phones to get it working.

But with this version this is no help

 

[kwing112000]

What is the existing extension? Digital or IP?

Kevin Wing
ACA- Implement IP Office
Carousel Industries

 

[szpuni]

I`m using IP phone and IP extension

 

[Maxwell1001]

just create a new extension, called soft phone, set phone manager pro with audio enabled, make sure ports are open and that should be it.

 

[intrigrant]

on the ip extension enable faststart and disable direct media path
in pmproip enable voip wrrking and then enable faststart and confirm ip address

 

[Bas1234]

Did you try to turn off you're firewall or run the firewall file?

http://marketingtools.avaya.com/knowledgebase/ipoffice/general/firewall/avayafw.zip

Greetzzz,,,,Bas

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Maxwell1001]

Hi Guys, just a quick thought are your using this soft phone on a existing extension that already has a phone plugged in it.

Log it off 1st. I have had this issue when trying to log onto a Phone Manager Pro Soft Phone user while a physical extension is still logged on.