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Softphone/One-X Portal Problem

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TheDotz

TheDotz

Technical User
Apr 2, 2010
5
US
Im getting the following error.

Accounts partially enabled. Some accounts have failed to be enabled.
Account: One-XPortal could not be enabled. Unknown Error. Contact Your Administrator

This is happening 4-5 times a day on mulitple pcs. When I click Retry everything works. I softphone always works, just the groups in the Contacts Page goes to all X's.

Thanks
Brian Dotzler

 
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Same error for me since I'm on 8.0(46)
but I have this error all day long... Any idea ?
Into my logs i can see XMMP connection refused, but what the hell is that !

Jimmy Cormier, Quebec City, Canada
Sorry, I’m french !
15xBCM/SRG,CS1000,23xIP Office,14xVmpro,
10x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,
 
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I bet this is 1XP on Windows and then it is not configured right.


BAZINGA!

I'm not insane, my mother had me tested!

 
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For me, I'm with Windows 7 station and 2008 r2 server
IPO avaya softphone provisionning is enable

I read the installation guide, but don't understand how to set XMMP if i'm not using any external presence system

Jimmy Cormier, Quebec City, Canada
Sorry, I’m french !
15xBCM/SRG,CS1000,23xIP Office,14xVmpro,
10x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,
 
Upvote 0 Downvote
I've also installed the latest softphone of 8.0(46) with good version of one-x

Jimmy Cormier, Quebec City, Canada
Sorry, I’m french !
15xBCM/SRG,CS1000,23xIP Office,14xVmpro,
10x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,
 
Upvote 0 Downvote
ime | Thread ID | Type | Subsystem | Message | Function | Location
[12-10-11]23:57:13.922 | 3016 | Info | n/a | "Log level for all subsystems currently set at: 'Debug'" |
[12-10-11]23:57:15.540 | 2664 | Debug | Utilities | "Removing timer 233, m_cTimers.size() 9" | sua::CTimerManager::CancelTimer
[12-10-11]23:57:15.559 | 3016 | Debug | XMPP | "XMPP: connect() philippe_lebeau@10.99.129.69" | sua::XmppConnector::connect
[12-10-11]23:57:15.563 | 6656 | Info | XMPP | "XMPP/Gloox (client base): This is gloox 1.0, connecting to 10.99.129.69:-1...
" | sua::XmppAccessImpl::handleLog
[12-10-11]23:57:15.563 | 6656 | Info | XMPP | "XMPP/Gloox (tcp client): ConnectionTCPClient::connect() connecting to server
" | sua::XmppAccessImpl::handleLog
[12-10-11]23:57:15.574 | 6656 | Info | XMPP | "XMPP/Gloox (dns): DnsQuery_UTF8() failed: 123
" | sua::XmppAccessImpl::handleLog
[12-10-11]23:57:15.574 | 6656 | Info | XMPP | "XMPP/Gloox (dns): Notice: no SRV record found for 10.99.129.69, using default port.
" | sua::XmppAccessImpl::handleLog
[12-10-11]23:57:15.575 | 6656 | Info | XMPP | "XMPP/Gloox (dns): Connecting to 10.99.129.69 (10.99.129.69:5222)
" | sua::XmppAccessImpl::handleLog
[12-10-11]23:57:16.582 | 6656 | Info | XMPP | "XMPP/Gloox (dns): Connection to 10.99.129.69 (10.99.129.69:5222) failed. WSAGetLastError: 10061
" | sua::XmppAccessImpl::handleLog
[12-10-11]23:57:16.583 | 6656 | Info | XMPP | "XMPP/Gloox (tcp client): 10.99.129.69: connection refused
" | sua::XmppAccessImpl::handleLog
[12-10-11]23:57:16.583 | 6656 | Info | XMPP | "XMPP: onDisconnect() : 9" | sua::XmppAccessImpl::eek:nDisconnect
[12-10-11]23:57:16.583 | 6656 | Info | XMPP | "XMPP/Gloox (tcp base): ConnectionTCPBase::cleanup() closing socket 900
" | sua::XmppAccessImpl::handleLog

Jimmy Cormier, Quebec City, Canada
Sorry, I’m french !
15xBCM/SRG,CS1000,23xIP Office,14xVmpro,
10x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,
 
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Sounds like a firewall issue.
Server 2008 has a firewall that blocks everything.

BAZINGA!

I'm not insane, my mother had me tested!

 
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My One-X is running on the C110 Module and I am still getting the error.
I will post a Wireshark trace and a Monitor Trace tomorrow.
 
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Oh ok TheDotz, I will open a new post, Maybe the same problem but not on the same platform

Jimmy Cormier, Quebec City, Canada
Sorry, I’m french !
15xBCM/SRG,CS1000,23xIP Office,14xVmpro,
10x contactstore,Call Manager,AES,Nice Recording,Callsweet,IEX Totalview,Symposium,Callpilot,Kofax,
 
Upvote 0 Downvote
This sounds like the traffic is blocked.

"XMPP/Gloox (tcp client): 10.99.129.69: connection refused

Is 10.99.129.69 the 1XP server?
Why is it set to 10.99.129.69 and not with a FQDN or 127.0.0.1 as by the docs?

BAZINGA!

I'm not insane, my mother had me tested!

 
Upvote 0 Downvote
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