Softphone issue 2

[CTarv]

Currently using I2050 v2.xx with a CS1000M 5.5 with sig server and Contact Center 6.0. We have a few remote users (who are agents) that connect via VPN that are experiencing an issue when they receive a DN call while on an ACD call or vice versa. When that second calls comes in, it freezes the softphone and they have to kill the app or reboot the machine to get it working again. My first thought, of course, was their home internet connection, but that's always my first thought so I don't want it to cloud my judgment if a real problem exists. I reset the MAC address for one user, and the problem began happening much less frequently, but still happens from time to time. Any ideas would be greatly appreciated.

 

[Firebird Scrambler]

Are the home users using the updated version 2 issue of 264?.
The upgrade_setup_264.exe file should be available to download from the Nortel site at

http://support.nortel.com/go/main.jsp?cscat=SOFTWARE&poid=10601&viewOptSelect=1|null

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[CTarv]

Unfortunately, the only v2 file I see there is build 255, and we're currently using 260. No 264 available.

 

[Firebird Scrambler]

If you want a copy, then contact me at the link below and I'll see what I can do.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[gwebster]

Documentation/downloads are transitioning to support.avaya.com. The 2.2.264 upgrade load can be downloaded from there.