Softphone installation problem

[leekawai]

It is new installation system (Rlse 9.1). Softphone show "No licence" while login. System has following license
1. Preferred edition
2. Teleworker
3. IP endpoint.
On the user profile, the teleworker box is checked.

Any body know what is wrong
Thx in advance.

 

[joe2938]

in manager under licenses, do they show as valid?

 

[IPOLackey]

Wow.... Where to start?

What Teleworker box on 9.1? Do you mean you've selected Teleworker in the Profile field? And you have Enable Softphone Ticked? And "Enable Softphone HTTP Provisioning"??


Try following this...

http://marketingtools.avaya.com/kno...jects/softphoneinstall/index.htm?overview.htm

 

[leekawai]

Licenses is valid
The user profile is selected as Teleworker.
The softphone box is checked
Enable Softphone HTTP provisioning box is checked

 

[derfloh]

What kind of softphone?

 

[leekawai]

I think it is "IP Office Softphone". Enclosed is the screen shoot of this phone with error message "No licence

 

[derfloh]

New 9.1 installations don't support IPO video softphone on Windows. Only on MAC.

 

[leekawai]

What kind of softphone in PC supported by IPO ? I have tried Avaya communicator and it has same issue

 

[derfloh]

You need office worker or power user:

http://marketingtools.avaya.com/kno...jects/solution_description/User_licenses.html