Softphone field greyed out in UCA

[308win]

I want to add a softphone to an existing user in my UCA. The softphone field is greyed out. Is there any way around this without deleting and recreating the users UCA account?

 

[LoopyLou]

You have the licences?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[308win]

Yes, I have licenses and working softphones. It is the delete/recreation of the UCA account that is a PITA.

 

[boycey9]

yes you have to delete it

 

[Billz66]

are you using AD sync or pabx?
PBX - Can you not just create the softphone extension and set the exact same first name and last name and do a sync.

AD - just change the otherip phone field ( if thats what is set in the sync mappings )and do a sync

 

[boycey9]

The softphone is greyed out because the account has been created from a sync, doesnt matter what type of sync it is, the only way to type it in is to delete and manually create the account.
Adding it to a sync is a whole nother ball game.