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Softphone dial CF user issue

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dcs9150

Programmer
Mar 8, 2016
26
CA
HI

have had to create a "marriage" of 2 systems for a client
we have users CF'd to shortcodes that dial a number

ie.
8001
Dial
778###1234,,1,2580
LG 54

If this short code is in the forward tab of 2580 it works if you dial from external and go through the IVR
if you dial from an internal physical phone it works.
if you dial from a softphone internally to 2580 it doesn't appear to send the ,,1,,2582 at the correct time.

any idea on a timer that might be at play?
 
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