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Softphone can't dial with secondary tone?

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GDVillarreal

GDVillarreal

IS-IT--Management
Nov 29, 2005
27
MX
I've been having trouble dialing out calls from Phone Manager Softphone, because my dialing shortcodes use 9, then secondary dial tone, then the number. If I just dial a 9, then through account codes send the rest of the number, it dials fine. So I think either softphone can't dial when the short code needs secondary dial tone or I can't find a way to dial like this.

I can't believe Avaya wouldn't have thought of this use-case scenario when designing the softphone, so I guess I'm missing something...

Im using Softphone from release 3.1.29 on a 3.0.59 406v2.

Thanks.
 
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