LittleFishy
MIS
Using an IP500 and soft console. We used to have an old Alchemy system which allowed our reception to automatically show a list of calls waiting (all be it in little blue squares). Our current Avaya setup doesn’t show how many calls could be potentially waiting and will only show another call when they hang up, so we never know when we could should end another call. The system also doesn’t show the other caller that doesn’t tell the caller they are waiting, it just carries on ringing for them. My supplier doesn't know how to fix the problem. Thanks.