Hi,
In the next couple of weeks I am looking to upgrade our exisiting Softconsole software from 1.5.1to 1.5.3.
I have seen a few forums mentioning 'problems' with softconsole and that some of you are waiting for a fix from Avaya.
Can anyone please let me know what these problems are as I don't want to release the software if there are known issues.
Also, we currently have the standard setup using attendants for our switchboard but are keen to change this to Agent logins and vectoring so we can use CMS to report on the operators.
Is this a straight-forward change or am I likely to come accross any issues ?
Thanks in advance guys,
Natalie
In the next couple of weeks I am looking to upgrade our exisiting Softconsole software from 1.5.1to 1.5.3.
I have seen a few forums mentioning 'problems' with softconsole and that some of you are waiting for a fix from Avaya.
Can anyone please let me know what these problems are as I don't want to release the software if there are known issues.
Also, we currently have the standard setup using attendants for our switchboard but are keen to change this to Agent logins and vectoring so we can use CMS to report on the operators.
Is this a straight-forward change or am I likely to come accross any issues ?
Thanks in advance guys,
Natalie