SoftConsole bug zapping

[michaeleichacker]

I replaced our 2 receptionists PCs with new ones and installed SoftConsole and it just disappears after logging in. I tried the -debug command and the log is not helpful at all. I excluded the Avaya directory from our AV SW and excluded softconsole.exe from DEP.

Any troubleshooting advice would be very appreciated.

Thanks,
Mike

 

[tlpeter]

Probably because it is not installed with administrator rights !

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[michaeleichacker]

I am logging in as Administrator.

 

[Westi]

Tom are you part of a domain when you install the SC?
I tried again and no option for all users, $@$# am I daft or what

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[tlpeter]

It is the first screen you see when you press next
I get it too but i am not part of a domain !

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[michaeleichacker]

Is there another directory that is being used by Avaya that I can exclude from AV?

Thanks,
Mike

 

[tlpeter]

Turn the AV off and try again
If that works then we go on !

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

Yeah im on a domain, and im a domain admin.

"There's a dog in the New Zealand section

 

[Westi]

I am on a domain and not a domain admin and I don't get the "for all Users" info.
Maybe I try it at home tonight and see if that makes a difference.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[michaeleichacker]

Figured it out. It was the latest version of the Novell Client. Went back one version and it doesn't close unexpectedly any more. It had nothing to do with:

Symantec Endpoint Protection
DEP
Installation method (shortcut to SoftConsole.exe works fine for all users)
Outlook 2007
Windows XP 32 SP3

Thanks for everyone's help,
Mike

 

[amriddle01]

Hence the "michaeleichacker, there is not a great deal we can help with here, it's an issue with the PC's you are using" statement, 9 times out of 10 it is something you think is completely unrelated and we would have no idea unless you listed every instance of software on the PC

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[michaeleichacker]

That is exactly why I posted what it was and wasn't, hoping it will help someone else some day.

Mike

 

[amriddle01]

That wasn't a dig, it was just to defend my previous statement and to highlite the variety of problems you will get with the software add-ons for the Ip office, and how no matter what you try it usually something you would never think off and end up stumbling upon. It's good that you posted the solution as many can't be bothered, it will go into my mental repository of Soft Console issues

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

Andy, what got pushed out to store that one then?

"There's a dog in the New Zealand section

 

[amriddle01]

The memory of my 4 month long marriage, I'm not far from "Ross the divorce force" Geller from Friends

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

Oh dear. sorry to hear that bud.

"There's a dog in the New Zealand section

 

[amriddle01]

All good, couple of years ago now, she was ginger anyway ....queue the "keep it technical email

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

Lol. ive had a few of those. emails. not divorces

"There's a dog in the New Zealand section

 

[Westi]

a good divorce is something to cherish, you never know how bad you really are until the lawyer of your wife tells you. I am on marriage 2 and she is so patient she even accepts me being on Tek-Tips so much

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[TomMills]

you never know how bad you really are until the lawyer of your wife tells you."

HA HA HA! Westi you crack me up.

"There's a dog in the New Zealand section

 

[tlpeter]

Hmm three months from now i am married
Good to see how my future looks like

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!