soe 3.1(65)embedded voicemail problem

[dandylion]

Hi,

call in to hunt group route to group voicemail and plays prompt but no message in mailbox.
sys mon trace display the following:-
LVMailFlashMan::ServiceAppendQueue: SOFTWARE ERROR - Deletion of Message from Flash Management List failed: File 31002
any ideas??

 

[Kargo]

Have you updated the flash to the 3.1.65 prompts? I know that I have had some weird issues in the past with Embedded Vmail in the past and this was the advice from Avaya. There is a troubleshooting tip on updating the files on the IP Office documentation CD.

 

[sizbut]

Also check the memory card space. Embedded voicemail will still prompt caller to leave a message even when its run out of space for the recording.

 

[dandylion]

thanks Kargo but the files were originally written to flash mem card from 3.1.65 admin cd when it was installed using TFTP and IPO Manager?
also sizbut i cannot see status of memory card as i do not have a card reader although this takes messages for only one hunt group and was emptied two days ago.
????

 

[aarenot]

i am installing my first imbed friday, any suggestions on max msg length, or how long to keep msgs, to avoid the memory filling with about 30 mailboxes, 2 aa's, one hunt group mb.

i wonder how many boxes this is designed to support with reasonable memory per box. 15 hours- system files-aa's-greetings-hg greetings

leaves what for messages. 14 hrs for 30 mb's 28 one minute messages per box...... i am guessing here.

You do not always get what you pay for, but you never get what you do not pay for.