so slowly press "0" for reception in vector

[haiqi]

my question,if i press "0", then spend so many times to call reception(8800), could I press "0" as quick as I press "#"?



change vector 30 Page 1 of 3
CALL VECTOR

Number: 30 Name: branch1
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? n EAS? n G3V4 Enhanced? n ANI/II-Digits? n ASAI Routing? n
Prompting? y LAI? n G3V4 Adv Route? n CINFO? n BSR? n Holidays? y
Variables? n
01 goto step 23 if holiday in table 3
02 goto step 11 if time-of-day is all 18:00 to all 08:30
03 goto step 11 if time-of-day is fri 18:00 to mon 08:30
04 collect 4 digits after announcement 7241
05 route-to number 8800 with cov y if digit = 0
06 route-to number 7743 with cov y if digit = 1
07 route-to number 7742 with cov y if digit = 2
08 route-to digits with coverage y
09
10
11 collect 4 digits after announcement 7244

 

[johnnydialtone]

Check your vector. You are looking for 4 digits then getting 1 in steps 5,6, and 7.

It is probably "slowly" rerouting to reception due to not getting the digits it is expecting. Interdigit timeout is probably = to the time it takes to route.

 

[haiqi]

thank you,

what can i do now??

 

[4merAvaya]

Change step 4 to Collect 1 digit after announcement 7241.

Kevin

 

[haiqi]

en?

if i change step 4 to Collect 1 digit after announcement 7241.

but how about this ?
08 route-to digits with coverage y

all of user EXT. number is 4 digits. Am worry!

 

[SF0751]

1. Change line 4 ([tt]collect 4 digits after announcement 7241)[/tt] to [tt] collect 4 digits after announcement 7241[/tt].

2. Modify announcement 7241 to say ".....to dial an individual's extension, press 3".

3. Replace step 8 with "[tt]route-to number XXXX with cov y if digit = 3[/tt]"

4. Create a new vector for VDN XXXX:
[tt]01 collect 4 digits after announcement 7107
02 route-to digits with coverage y
03 stop[/tt]




Susan
"Few things are harder to put up with than the annoyance of a good example." - Mark Twain, Pudd'nhead Wilson (1894)

 

[RTMCKEE]

At my last place we did change our main greeting the same way Susan suggest. However, what ended up happening was people go so used to just dialling 4 digits when they heard the initial greeting, they did not even know whe changed the call flow. The issue we ran into was we changed it to "press 1 to enter a 4 digit extension, press 2 to..." Our 4 digit extension range was in the 2xxx so folks would enter the 4 digits at the main greeting as usual, then we ended up with a bunch of folks getting routed to the wrong place.

To fix that we also made 2 (instead of 1) route to the second vdn and repompted them again for the extension.

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[f0netech]

When you change call flow, it is always advisable to announce to callers, 'Please listen carefully as our menu options have changed.'

Then, after adding the option press 3 as Susan suggested, you add a line to go back to the greeting if none of the four valid entries is chosen.

example:
04 collect 1 digits after announcement 7241
05 route-to number 8800 with cov y if digit = 0
06 route-to number 7743 with cov y if digit = 1
07 route-to number 7742 with cov y if digit = 2
08 route-to number xxxx with cov y if digit = 3
08 goto step 4 if unconditional

 

[MERIDIAN11C]

hello
In ch sys fea
VECTORING
change to 4 in
prompting timeout(secs) default is 10


i hope this help

Luis

 

[haiqi]

MERIDIAN11C?

I can't find it in ch sys fea? where is it?

thanks

 

[MERIDIAN11C]

is the promting timeout (default is 10)

my system is version 11 and is on page 10



change system-parameters features
change system-parameters features Page 10 of 12
FEATURE-RELATED SYSTEM PARAMETERS
CALL CENTER SYSTEM PARAMETERS
EAS
VECTORING
Converse First Data Delay: 0 Second Data Delay: 2
Converse Signaling Tone (msec): 100 Pause (msec): 70
Prompting Timeout (secs): 4
Reverse Star/Pound Digit For Collect Step? n
SERVICE OBSERVING
Service Observing: Warning Tone? n or Conference Tone? n
ASAI
Call Classification After Answer Supervision? n Send UCID to ASAI? n