Snmp traps 4

[vaca]

Hi everyone!

I have IPO SmallOffice on site, running version 3(59)
I have 3 BRI lines, and sometimes phone calls that are in progress just brake down without reason. So I've started CastleRock SNMPc
And the only alarms that I get are these below
Can someone translate me what they means


(this appears first)
Minor 10/10/2005 15:42:40 IP_Office ipoGenEntityFailureEvent
[1] ipoGTEventSeverity.0 (Integer): major
[2] ipoGTEventDateTime.0 (Octet String): 07 d5 0a 0a 0f 2c 34 00
[3] ipoGTEventEntity.0 (Gauge32): 7
[4] snmpTrapEnterprise.0 (Object ID): ipoGenTraps


(and after around 19sec this one)
Minor 10/10/2005 15:43:00 IP_Office ipoGenEntityOperationalEvent
[1] ipoGTEventSeverity.0 (Integer): major
[2] ipoGTEventDateTime.0 (Octet String): 07 d5 0a 0a 0f 2d 0c 00
[3] ipoGTEventEntity.0 (Gauge32): 7
[4] snmpTrapEnterprise.0 (Object ID): ipoGenTraps

I particularly do not understand the row [3]

Thanks in advanced

 

[intrigrant]

Using SNMP for error tracing is a bit too difficult.
You better use the SysMonitor tool wich comes with the Administration CD.
Select all of ISDN and monitor the "CAUSE" messages.

On a normal call-clear it should be the value 16, if the dialled number is engaged then the value is 17.
Most common faultcode i have seen is CAUSE 38 wich means there is a framing error between the IP Office and the ISDN network.

The CAUSE codes can be found on the internet as ETSI Cause codes.

Hope you will find your problem now..

 

[sizbut]

On that subject, recent Technical Tip 93 list the cause codes and includes a whole load of new ones specific to the IP Office itself that have been added in the 3.0 maintenance release (look at cause code 117 onwards).


Cut'n'paste below
========================================================

0 Unknown

1 Unallocated (unassigned) number

2 No route to specific transit network/(5ESS)Calling party off hold

3 No route to destination / (5ESS) Calling party dropped while on hold

4 Send special information tone / (NI-2) Vacant Code

5 Misdialed trunk prefix

6 Channel unacceptable

7 Call awarded and being delivered

8 Preemption/(NI-2)Prefix 0 dialed in error

9 Preemption, cct reserved / (NI-2) Prefix 1 dialed in error

10 (NI-2) Prefix 1 not dialed

11 (NI-2) Excessive digits received call proceeding

16 Normal call clearing

17 User busy

18 No user responding / No response from remote device

19 No answer from user

20 Subscriber absent (wireless networks)

21 Call rejected

22 Number changed

23 Redirection to new destination

25 Exchange routing error

26 Non-selected user clearing

27 Destination Out Of Order

28 Invalid number format

29 Facility rejected

30 Response to STATUS ENQUIRY

31 Normal, unspecified

34 No cct / channel available

38 Network out of order

39 Permanent frame mode connection out of service

40 Permanent frame mode connection is operational

41 Temporary failure

42 Switching equipment congestion

43 Access information discarded

44 Requested cct / channel not available

45 Pre-empted

46 Precedence blocked call

47 Resources unavailable/(5ESS)New destination

49 Quality of service unavailable

50 Requested facility not subscribed

52 Outgoing calls barred

54 Incoming calls barred

57 Bearer capability not authorised

58 Bearer capability not presently available

63 Service or option not available, unspecified

65 Bearer capability not implemented

66 Channel type not implemented

69 Requested facility not implemented

70 Only restricted digital bearer capability is available

79 Service or option not implemented, unspecified

81 Invalid call reference

82 Identified channel does not exist

83 A suspended call exists, but this id does not

84 Call id in use

85 No call suspended

86 Call having the requested id has been cleared

87 User not a member of Closed User Group

88 Incompatible destination

90 Non-existent Closed User Group

91 Invalid transit network selection

95 Invalid message, unspecified

96 Mandatory information element missing

97 Message type non-existent/not implemented

98 Message not compatible with call state, non-existent or not

implemented

99 Information element non-existent or not implemented

100 Invalid information element contents

101 Message not compatible with call state / (NI-2) Protocol threshold

exceeded.

102 Recovery on timer expiry

103 Parameter not implemented

110 Message with unrecognised parameter

111 Protocol error, unspecified

117 Parked (Internal IP Office code)

118 UnParked (Internal IP Office code)

119 Pickup (Internal IP Office code)

120 Reminder (Internal IP Office code)

121 Redirect (Internal IP Office code)

122 Call Barred (Internal IP Office code)

123 Forward To Voicemail (Internal IP Office code)

124 Answered By Other (Internal IP Office code)

125 No Account Code (Internal IP Office code)

126 Transfer (Internal IP Office code)

*129 Held Call (Internal IP Office code)

*130 Ring Back Check (Internal IP Office code)

*131 Appearance Call Steal (Internal IP Office code)

*132 Appearance Bridge Into (Internal IP Office code)

*133 Bumped Call (Internal IP Office code)

+134 Line Appearance Call (Internal IP Office code)

+135 Unheld Call (Internal IP Office code)

+136 Replace Current Call (Internal IP Office code)

+137 Glare (Internal IP Office code)

+138 R21 Compatible Conf Move (Internal IP Office code)

+139 RingBack Answered (Internal IP Office code)

+140 Transfer Request Failed (Internal IP Office code)

+141 HuntGroup Drop (Internal IP Office code)



Please note that the above Disconnect codes are produced as part of the traces output when the Monitor/Call/Extension Send option is enabled. These traces commence with “CMExtnTx:”

As an example :-

10185mS CMExtnTx: v=100, p1=1

CMReleaseComp

Line: type=DigitalExtn 3 Call: lid=0 id=-1 in=0

UUI type=Local [....] [0x03 0x00 0x00 0x00 ]

Cause=16, Normal call clearing

Timed: 12/07/05 11:00



The Disconnect codes marked with a “*” have been added in release 3.0.1 and those with a “+” were added in 3.0.40.

Note that the Disconnect codes marked with a “*” or a “+” are not available in 2.1 or 3.0DT releases.

 

[intrigrant]

By the way, all codes below 103 are the actual ETSI codes, all above 102 are Avaya specific.
Nevertheless you'vo got a star