Smile Console

[SL1M1]

Anyone come across a problem when the PC Console (Smile)
for some reason they constantly come out of Night Service?

No time related nite settings on the switch and no operator error - Spooky.

Cheers !!

 

[johnpoole]

nope, we ended up taking a lot of those back out due to ghost problems.. same thing, comming out of night, or going into night with 4 att's still waiting for a call.. the consoles had to be booted. of course the ghost has a sense of humor, it always happened during the highest traffic... nothing like a we're closed ran 2 o'clock on a cust with 600 trunks

john poole
bellsouth business
columbia,sc

 

[SL1M1]

Thanks John, I could claim overtime to meet up with the ghost or just await Nortel's response...Why oh why do Nortel not market their own in Europe ?

Keep smiling !!

Cheers!

 

[i2006]

Yes I can confirm, I've the same ghost !!!!in the building.

 

[ilankroon]

We also have the same problem here i hate this ghost

 

[johnpoole]

someone from nortel told me that all products used to go through 6 months of test with field trials. that may have been true, i have installed nortel beta software. but now if they test for 6 months there new stuff is out of date. so instead that send it to the field and let us beg them to write patches.. when the 3900 series came out, i had 100's of ghost ssc keys on my sets, in the scc 5000 range, couldn't out it, it was out of range, couldn;t use it.. three patches later, they went away.. in the mean time (post cut) we didn't add ssc keys...

john poole
bellsouth business
columbia,sc

 

[SL1M1]

Thanks guys, as suspected seems to be common...Still awaiting Nortel's response via Ascom of course.

I'll let you know...So far they have suggested a cleaner or a distance problem (Eh!!)

Room is locked and all pairs are presented, 5 of them, 2TN's and 3Power..Not more than 200 metres away from the switch

Cheers !!