SMDR/eCAS entries

[AVAYAPro]

I received a complaint that reports are only showing entries each half hour. This just started on Friday, 6/11.

Running reports in eCAS show this as well as the SMDR entries portion of Delta Server.

The following is an unformatted example of what I'm seeing...

6/14/2010 8:00:00 AM 0:00:00 3348 1-866-428-9026 Toll Free 9023 $0.00
6/14/2010 8:30:00 AM 0:00:00 2690 242-3910 VALDOSTA, GA Local 9023 $0.00
6/14/2010 9:00:00 AM 0:00:00 2633 245-1447 VALDOSTA, GA Local 9023 $0.00
6/14/2010 9:30:00 AM 0:00:00 2646 1-866-423-6372 Toll Free 9022 $0.00
6/14/2010 9:30:00 AM 0:00:00 2677 460-5946 VALDOSTA, GA Local 9021 $0.00
6/14/2010 9:30:00 AM 0:00:00 2630 242-7904 VALDOSTA, GA Local 9023 $0.00
6/14/2010 9:30:00 AM 0:00:00 3346 011-525552794700 MEXICO CITY (Band 7) IDDD 9058 $0.00
6/14/2010 9:30:00 AM 0:00:00 2657 1-229-333-1040 VALDOSTA, GA Local 9060 $0.00
6/14/2010 10:00:00 AM 0:00:00 2665 1-217-424-5493 DECATUR, IL National 9060 $0.00
6/14/2010 10:30:00 AM 0:00:00 2716 269-2455 VALDOSTA, GA Local 9023 $0.00
6/14/2010 10:30:00 AM 0:00:00 2758 1-877-897-9340 Toll Free 9022 $0.00
6/14/2010 11:00:00 AM 0:00:00 3349 300-4930 VALDOSTA, GA Local 9022 $0.00
6/14/2010 11:00:00 AM 0:00:00 2648 630-4085 VALDOSTA, GA Local 9020 $0.00
6/14/2010 11:00:00 AM 0:00:00 2667 245-6441 VALDOSTA, GA Local 9021 $0.00
6/14/2010 11:30:00 AM 0:00:00 2675 269-2455 VALDOSTA, GA Local 9023 $0.00
6/14/2010 11:30:00 AM 0:00:00 2610 242-3553 VALDOSTA, GA Local 9021 $0.00
6/14/2010 12:00:00 PM 0:30:00 2633 2676 Internal $0.00
6/14/2010 12:00:00 PM 0:00:00 2681 244-3600 VALDOSTA, GA Local 9021 $0.00
6/14/2010 12:00:00 PM 0:00:00 2662 1-866-424-4222 Toll Free 9023 $0.00

Any ideas?


ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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