SMDR Config

[ERR5020]

We have a call accounting system which is used to bill different cost centers and reasearch questionable usage on the pbx.this systems limitation is set by the amount data my pbx will send(via smdr port). Were can I find info on manuplating this ports settings?

 

[acewarlock]

The PBX will send as much as you can handel, you need a bigger box to catch it in.

 

[johnpoole]

no i have had a switch that collected int and ext for 6000 users and dumped it to a single port, at 19.2 with i line per call, you don't flood that port. your switch has a 100k buffer, which i don't think can be modified. in years past we sometimes added a mem buffer external, but not dumping that port to a pc. the only problem i have seen with internal records is file size. i use a procomm script to stop and start the file, on a timer to keep the file size below 10 meg. just eaiser to work with.

john poole
bellsouth business
columbia,sc

 

[ERR5020]

the system currently allows for reports on dialed #,duration and incomming calls and trunks. it also throws out pricing but we dont use it like that. Im intrested in knowing how many calls come into the switchboard and where they transfer calls to.currently an incomming call transfrered call from th sb shows as a direct call to that station.The call acct. vendor says that my pbx is not sending info on xfrd calls.will it?How?

 

[acewarlock]

The CDR record could be there if Alt TN is turned, I've never seen any CDR software the collects on that.

You could use Traffic report in LD 2 to get that info.

 

[johnpoole]

alt tn is the key word, check the cdr prompts in ld 22, prt cdr, with alt on you get the alternate tn, ie, the transfered to tn. i can't think of a traffic report that shows that.. but your request is common, no one wants cdr to stop at the att.. if i was at work i would find that prompt and post it for you

john poole
bellsouth business
columbia,sc

 

[acewarlock]

What I meant about Triffic report for ATT, is you would get a peg count of calls handeled not CDR records.

 

[johnpoole]

i thought you might have been looking at that, i have 0 built as a maxp 1 acd, i guess a peg count on that would be less data to sort out???

john poole
bellsouth business
columbia,sc

 

[thefeenix]

In the basic scenario a direct call to the station will show as a N(ormal) record. For a call that has been transferred via the operator, the operator record will show as a S(tart) record and the station record as an E(nd) record. Your call accounting software should be able to mark E records as having been transferred.

DDI calls and operator calls will be on different routes so you should be able to tell how many calls are being received directly and how many calls are being transferred via the operator to a particulat station.

 

[ERR5020]

it gets better......not sure exactly which tty port is for call acct system....i believe its tty 7 but i see no baud rate?



ADAN TTY 0
CTYP SDI2
GRP 0
DNUM 0
DES
FLOW NO
USER MTC
XSM YES
TTYLOG 0
BANR YES
ADAN TTY 1
CTYP SDI2
GRP 0
DNUM 1
DES
FLOW NO
USER MTC TRF SCH BUG CSC
XSM NO
TTYLOG 0
BANR NO
ADAN TTY 2
CTYP SDI2
GRP 0
DNUM 2
DES
FLOW NO
USER MTC SCH
XSM NO
TTYLOG 0
BANR NO
ADAN TTY 3
CTYP SDI2
GRP 0
DNUM 3
DES
FLOW NO
USER MTC SCH BUG
XSM NO
TTYLOG 0
BANR NO
ADAN TTY 5
CTYP CPSI
DNUM 5
PORT 0
DES
BPS 9600
BITL 8
STOP 1
PARY NONE
FLOW NO
USER MTC TRF SCH BUG
XSM NO
TTYLOG 0
BANR YES
ADAN TTY 6
CTYP SDI2
GRP 1
DNUM 6
DES CDR
FLOW NO



PAGE 001

USER CTY
XSM NO
ADAN TTY 7
CTYP SDI2
GRP 1
DNUM 7
DES
FLOW NO
USER TRF
XSM NO
TTYLOG 0
ADAN TTY 8
CTYP SDI2
GRP 1
DNUM 8
DES
FLOW NO
USER MTC
XSM NO
TTYLOG 0
BANR YES
ADAN TTY 9
CTYP SDI2
GRP 1
DNUM 9
DES
FLOW NO
USER MTC
XSM NO
TTYLOG 0
BANR YES
ADAN TTY 10
CTYP CPSI
DNUM 10
PORT 1
DES
BPS 9600
BITL 8
STOP 1
PARY NONE
FLOW NO
USER MTC SCH BUG
XSM NO
TTYLOG 0
BANR YES

REQ

 

[janchundia]

TTY6 is for CDR.
Chechk the switch setting in the board for baud rate.

 

[ERR5020]

where do i change setting for ALT TN in cdr for tty 6?

 

[hawks]

Look at the following 2 docs they'll give you a load of information about CDR & Traffic. Not the best reading in the world though.

Document Number: 553-2631-100
Call Detail Recording
Description and formats

Document Number: 553-2001-450
Traffic measurement
Formats and output

 

[ERR5020]

Cant find said docs above....anyone gotem or know how to getem?

 

[johnpoole]

google for merridian+merl, that's the best palce to find a server with all the nortel docs

john poole
bellsouth business
columbia,sc

 

[ERR5020]

found my suc 3.0 disks.............time to read
thanks guys