SMDR & Caller ID

[JohnjDefongi]

I have a customer with a MICS XC 4.0 and a SMDR 6. He has Caller ID cards for all of his lines, but there is no Caller ID information showing in the output. I'm looking at it with Hyperterminal and it doesn't matter what I set it to. His Call Accounting software has a setting for Caller ID Deluxe. What is that?

 

[senk1s]

the accounting software - i'm not familiar with it.

SMDR will forward the callerID info if it receives it
Are you using the Norstar format?
Is it monitoring in/out calls?

 

[hawks]

Does it show the Caller ID on the phones? Make sure that he is letting it ring enough (sometimes it takes 2 rings) from Telco to get the information.

 

[JohnjDefongi]

Yes it shows the Caller ID info on the phones including the phone connected to the SMDR6, but doesn't show any Caller ID info on the SMDR printout. It doesn't matter if I have it set to printout SL-1 or NORSTAR. It is monitoring all.