Smart Start 5.5 on ProLiant 5500 or 6000 causes ASR's

[charlescosby]

I bought a ProLiant 6000 last year and set it up with SmartStart 5.5. It would do an ASR (automatic server recovery) reboot about once a day or so. Then after a few it would just boot into the EISA partition and into system setup. I did advanced diagostics and found no problem. I even erased the system and rebuilt several times with the same results. I eventually wiped the entire system and set it up manually. It worked great for a week. Then I tried to install the Compaq Software manually for IMD and RAID controllers. Then the system went back to doing ASR's all the time. I finally wiped it, installed W2K server and left off all Compaq software. It has been running flawlessly ever since.

This year I bought a ProLiant 5500 and did the same thing. Same exact problems. Is this a problem with Smart Start 5.5 or SmartStart with these machines all together? I know I tried a ProLiant 3000 with it an it never did work, I had to do it manually. I would like to use the Compaq Management software but it just keeps rebooting the system.

Any one else having these problems or a solution? I have Smart Start 4.9 here and am contemplating trying it but this server is supposed to be ciritcal (mail server) so I hate to take it down any longer than i have to.

Thanks for your help in advance
Charles

 

[INT1973]

I would recommend doing BIOS and Firmwarwe updates on these Servers first.

 

[charlescosby]

Yes well that goes without saying for any server. I always upgrade the bios and firmware on all components, not just the server itself. RAID controller, hard drives, etc. Ho contacted me about this problem 3 months ago when I posted this and told me that the problem is that to run Smart Start without problems, you should strip the machine down to the bare essentials before starting from scratch. Which I did to the ProLiant 5500, and it has been running flawlessly now these past 3 months. In fact, today is going to be the day for one of the ProLiant 6000's that was giving me the same error.

I posted this in case anyone else has the same problem. They said, remove all but minimum amount of ram, disconnect any peripherals not needed for installation and even with the RAID controller, after erasing the system, switch around the drives.

Thanks for your time
Charles