CorbinMyMan
Technical User
Currently running an IP Office 500 unit. Previously our Voicemail Pro server was a physical server, all on the same broadcast domain LAN (single LAN). Very simple setup.
Late last year I migrated all of our physical servers to a virtualized appliance. In doing so I created 2 VLANS: VLAN1 on the 192.168.200.0 subnet (the default vlan, all clients, workstations, ip office phones, access points, virtual servers are all on this VLAN), and VLAN10 on the 10.1.10.0 subnet (this is the VLAN my virtual host appliance NICs are on). My virtual appliance has 9 NICs in it, used for management. These NICS are on VLAN10. All the virtual servers inside of it are on VLAN1. This was the suggestion of the virtualization vendor. Everything appears to be working just fine. All intervlan routing is working as far as I can tell.
However, ever since moving to this configuration, my IP Office cannot forward voicemails to email anymore. At first I thought it was an SMTP issue with my mail server but SMTP works fine everywhere else. So I tried going into SYSTEM MONITOR and tracing what happens when the system tries to forward a voicemail to an email. However when I select my unit and try to log in it just says "TRYING TO CONNECT TO UNIT xxx.xxx.xxx.xxx" and the SYSTEM MONITOR never can connect. This leads me to believe it's an issue with the vlan.
My question is will a route on my IP Office configuration help this? Is it recommended? I currently do not have a route between the two subnets configured on my IP Office. Is this the answer? Or am I missing something else? Thank you
Late last year I migrated all of our physical servers to a virtualized appliance. In doing so I created 2 VLANS: VLAN1 on the 192.168.200.0 subnet (the default vlan, all clients, workstations, ip office phones, access points, virtual servers are all on this VLAN), and VLAN10 on the 10.1.10.0 subnet (this is the VLAN my virtual host appliance NICs are on). My virtual appliance has 9 NICs in it, used for management. These NICS are on VLAN10. All the virtual servers inside of it are on VLAN1. This was the suggestion of the virtualization vendor. Everything appears to be working just fine. All intervlan routing is working as far as I can tell.
However, ever since moving to this configuration, my IP Office cannot forward voicemails to email anymore. At first I thought it was an SMTP issue with my mail server but SMTP works fine everywhere else. So I tried going into SYSTEM MONITOR and tracing what happens when the system tries to forward a voicemail to an email. However when I select my unit and try to log in it just says "TRYING TO CONNECT TO UNIT xxx.xxx.xxx.xxx" and the SYSTEM MONITOR never can connect. This leads me to believe it's an issue with the vlan.
My question is will a route on my IP Office configuration help this? Is it recommended? I currently do not have a route between the two subnets configured on my IP Office. Is this the answer? Or am I missing something else? Thank you