Slow webpage access with Auto-protect enabled NAV2004

[JonathanMayhew]

I have just installed NAV2004 and whenever I have auto-protect enabled (which is and should be always) webpages take agesssss to load up. I have ADSL and without auto-protect enabled it takes about a second to load an average page but with auto-protect enabled they take over 10 seconds to load. If I disable autoprotect when the page is in the process of loading it pops up straight away.

hmmmm, can anyone help?

Thanks

 

[MechMan]

I am having the same problem. NAV 2003 did not seem to have this effect. I'd feel alot better with autoprotect on but I can't take the slow down! I have a message in to Symantec. I'll report back when I hear from them.

 

[JonathanMayhew]

Thanks, yup its a real pain. Let me know what you find. Incidentally I will be trashing and reloading everything on my PC next month (its well overdue!) so that will probably fix it. I will install NAV on first and then start reloading other software and see at what point it slows down.

 

[MechMan]

Just received a response from Symantec it is as follows:

Thank you for contacting Symantec Online Technical Support.

In your message you wrote:
> Norton AV 2004 is killing my internet speed. Disabling it cuts my download time in half... Any fix??

Dean, Symantec is investigating this issue. The cause is unknown, and there is no solution at this time. In some reported cases, as a workaround, disabling Auto-Protect compressed file scanning or adding .js files to Auto-Protect exclusions fixes this issue.

For detailed information on troubleshooting this issue, please visit the link mentioned below:

Title: 'Internet browsing slows down after installing Norton AntiVirus 2004'
Document ID: 2003091216122306
> Web URL:

http://service1.symantec.com/Support/nav.nsf/docid/2003091216122306

Please let us know if we can be of further assistance.

Regards,

Rajmohan
Symantec Authorized Technical Support

The exclusion of the *.js files worked for me!!!

 

[JonathanMayhew]

Thanks. I will try the .js thing tonight. At least Symantec are aware of the problem. Its a real pain, I hope they fix it soon as I will be none too pleased if I find I still have the problem after reinstalling my PC!

Thanks

 

[JonathanMayhew]

Just to let you know, I have set .js files as an exclusion and this has fixed the problem!

Thanks

 

[nparrett]

http://service1.symantec.com/Support/nav.nsf/docid/2003091216122306

They have just released a fix. Run LiveUpdate

 

[MechMan]

I can't install the update. I've been working with Symantec and they have not found the problem yet. In the meantime the *.js problem returned even though I had excluded it. Apparently as a result of "trying" to update it seems. I then discovered that if I used the smart scan option and removed the js and js? file types the problem went away..... again..... for now... I am following up with Symantec.