Slow transfers & dial tone on S8710?

[ncphoneman]

We just upgraded from a G3R running 9.5 to dual S8710 running CM 3.0, update 340.3, with IPSI HW 12, FW 22.

All users are now experiencing intermittent problems with slow transfers and dial tone.

Examples:

Normally when one of our attendants (using CallMaster 5 sets) transfers a call to a department, after pressing the transfer they will IMMEDIATELY hear a new dial tone & will be on their “B” call appearance. They now hit a busy indicator then release & the call is transferred correctly.

When the slow problem happens, the attendant will hit transfer, a busy indicator, then release, however she will still be connected to her “A” appearance. After waiting anywhere from 2-6 seconds, her set will “jump” and process all commands at once.

Also, all users report slow dial tone at times when picking up their handset.

Avaya Tier 3 thinks it might be a “zombie process” and wants to do a Reset System 4, however we are a 911 type call center and can’t be down for 5 – 10 minutes.

Has anyone else had these problems? What was the solution?

Any help or ideas would be greatly appreciated!

 

[mrjedi]

no I haven't but why dont you do a restart on each server in stand-by mode ?

 

[ncphoneman]

We have already performed multiple resets & interchanges with no change in the problem.

 

[nohuhu]

ncphoneman,

first, i'd really REALLY recommend you to upgrade to 3.0.1. it has LOTS of fixes over awfully buggy 3.0.
second, is there an emmc server in the system? take a look at thread690-1187378, i had a similar problem and it was caused by emmc.

 

[ncphoneman]

DWALIN:

Thanks for the info. I will ask our B.P. about 3.0.1. When was this released & do you by any chance have release notes from AVAYA @ what was fixed?

Also, we do not have an EMMC server nor are we utilizing this feature.

 

[nohuhu]

ncphoneman,

i can't remember exactly when 3.0.1 was released, but the latest publicly available update for it was released december 15th. here goes the product correction notices document with list of all fixes since 3.0. there are quite a few...
by the way, you don't have to upgrade your licenses to 3.0.1. just order two 3.0.1 upgrade cd's (for both servers) and install it. total money is about $200 (i don't know your local pricing).