Slow connection with server from off-site location

[Zaigar]

I am experiencing slow connection with my Accpac server from my off-site locations. What can I do to speed this up?

 

[ettienne]

How are you connecting from the off-site locations? Don't tell me you are trying a VPN connection and running Accpac over a WAN because I will crack up laughing.
You need to use a Terminal Server and RDC if you want to give users remote access to Accpac.

 

[Zaigar]

Thanks for the response.

Yes we are connecting through a terminal server using RDC, but the connection is still slow.
I did a test by connecting directly to the Accpac server using RDC and there was a big improvement.

What else should I look for?

 

[ettienne]

What are the hardware specs for the TS?
What database? Pervasive, MS SQL, ... and which version?
How many TS users?
Antivirus?

Speed issues always relate to hardware and environment.

 

[Zaigar]

The Hardware:
Intel Xeon CPU 2.0Ghz with 3GB Ram

Software:
Windows Server 2003 R2
Second Edition

The TS users are setup using the Windows Server Software.

Question:

Can Citrix be used for the connectivity?

 

[ettienne]

You do not state how many TS users you have. How is the performance with 1 user logged in to the TS?
Sure Citrix can be used, it is the same as TS with some extra bells and whistles.

 

[Zaigar]

TS users are 12. Only about 8 would logon at the same time.

 

[Jay Converse]

What's the communication speed on both ends, i.e, T1, T3, or DSL?

 

[Zaigar]

Thanks for coming ob board.

We connect through a vlan at 5mb.

 

[Jay Converse]

That's plenty fast, so there's something strange in this mix. Are you mapping common printers over the Vlan? Are you sure you're not mapping a drive to the Accpac share over the Vlan?