SL1100 Ring Group Issue

[skurtz1]

OK,
So here is my situation. I have a client who is set up as follows.
Call comes in, gets automated attendant, one of the automated attendant options is for sales. When they press said option, it is supposed to ring specified phones and someone will answer.
I have programmed this with a virtual extension and programmed the extension to all the phones that need it . Problem is, if one person picks up a call off of the attendant, the next call in to that option cant come in because the virtual extension is in use.
Can anyone point me in the right direction? I would like to avoid putting a million virtual extensions on each phone.

 

[Chalky1]

Could you have the groups forward to a Department Group Number?

Chalky.

 

[Ioncloud9]

There are 2 ways to approach this. The first is to make a change under virtual extensions which frees up the virtual extension and grabs the truck when the call is answered instead of keeping the call on the VE button. You can make it transparent by putting VE buttons on buttons above 12 if you only have 2 button sets.

The other similar way to do it is with department groups. Assign a department group Assigns pilot number and transfer the calls to it. Add the users to the department group. Goto department group settings and change the all call option from manual to automatic and turn on no answer transfer. Now you have to change the department group ring no answer timer to something reasonable if you want calls to get to voicemail. The default is 60 seconds but you might want to drop it between 15-30. I recommend 20. The last thing you need to decide is where you want the voicemail to end up. A group mailbox or a routing mailbox. Either way, you assign the department group pilot number to the group mailbox that you want to use and select whether or not you want to to forward to a routing box or not.