Sl1100 remote access modem. 3

[jsaad]

SL1100 used for years with modem and no issue for remote database changes. Upgraded KSU from 1.5 to 7.2. Typically I call into the office and receptionist transfers to 740, modem answers and it's good, but slow. Now we get a busy signal. Manuals say I need to forward an extension to 740 but I have never done that. First system with this late version of software. Maybe needs a reboot?

 

[daddybadger]

Why don't you connect it to the network and setup port forwarding? Analog remote is very tedious, slow and unreliable.

 

[jsaad]

There is no LAN and the modem has been quite reliable for a number of locations. All of the sudden we get a busy. We will have to try a reboot.

 

[daddybadger]

I was aalways under the impression you cant transfer to the built in modem 740 is a service code. If you set trunk type to dil for mode 8 and the destination as 740 that should work. Ive had issues in the past trying to connect to the analog modem via sip trunks.

 

[TeepeeLargo]

I think the newest version of the software, as per the security advisory that it was created as a response to, might not allow modem access from external trunks.

 

[jsaad]

Teepee you are probably right. I have to find the advisory on that and how to fix it. I forwarded an extension to 740, still get a busy signal. I dial 740 and get a busy. The system was on 1.5 for years with no issue.

 

[jsaad]

ntac confirms modem access is restricted by caller id. which means the interconnect's phone number has to be in a speed dial bin and then redirected to the service code. so that will have to be tested.