SL1100 NEC Extension Not Available 1

[newbucketlist]

Hi!

When an external caller dials extension 222, the system says 'Extension 222 is unavailable. Dial 1 to leave a voicemail.'

Internally, the extension works fine. DND is not on.
There have been no changes to the system in 2 years.

I'd appreciate any advice on how to fix this.

Have a great day and stay safe,
Lisa

 

[CoralTech]

Go into that voice mail box and turn off Auto Attendant DND. It's a user setting.

 

[newbucketlist]

I logged into WebPro, disabled the Auto Attendant DND feature and it did the trick!

Thank you so much! I appreciate your help.


Have a great day and stay safe,
Lisa