Skipping an Active Station that is Part of a Coverage Path

[gingersnap1027]

I want to set up a coverage path so if a call comes to station 10107 and that station is active, the call will follow the coverage path to point 1 which is station 12656. However, if station 12656 is active I want the call to immediacy go to point 2 in the coverage path, station 12652.

I have the first part set up, but when the call gets to point 1 it does not recognize that station 12656 is active with a call and rings the station anyway.

In an effort to get this to work, I have also set up station 12656 with a coverage path so if the station is active the call will go to then next point in coverage. This works on calls directly to 12656, but had no effect on calls from station 10107.

 

[adminman3]

Are you trying to get the coverage to move from the called extension, to 10107, and then to point 1 on the path for 10107? The basic rules of the 'coverage path road' are that the coverage path belongs to the principally dialed extension. Any points of coverage that you set up beyond that dialed extension are called out in that extension's coverage path.

You could make one of the points of coverage be a Coverage Answer Group comprised of two or three phones which ring at the same time.