Hi Everyone,
Can someone clear something up for me. I have tried to assign a skillset on Contact Centre Multimedia Release 6.0 with a priority of 10.
So the command looks like this
QUEUE TO SKILLSET xxxx WITH PRIORITY 10
I wanted to confirm the same 1-48 skillset priority applies in the scripts as to the agent. The Contact Centre Scripting will except the command but will not follow the maximum priority is 6 on this. Is this a patch or am I missing something.
As usual any help greatly appreciated.
Thanks,
Marshall
Can someone clear something up for me. I have tried to assign a skillset on Contact Centre Multimedia Release 6.0 with a priority of 10.
So the command looks like this
QUEUE TO SKILLSET xxxx WITH PRIORITY 10
I wanted to confirm the same 1-48 skillset priority applies in the scripts as to the agent. The Contact Centre Scripting will except the command but will not follow the maximum priority is 6 on this. Is this a patch or am I missing something.
As usual any help greatly appreciated.
Thanks,
Marshall