Skillset assignment

[tomburke]

I have been having a few problems with changing skillsets on Symposium. Basically if I change skillsets before 8a.m. they revert back to the way they were before I made the change just after 8 sometime.

Do you know what could be causing this? I have checked the AgentSkillset Assignment and I don't have any assignments scheduled for these skillsets.

Thanks as always - Tom

 

[Supernn]

Maybe take a look in the Event log and see who or what is changing the assignments.

 

[tomburke]

Hi,
Thanks for the response, however the problem is that the system seems to be re-setting the skillset assignment automatically.....do you know if there a setting that can do this and if so where do I find it?

Thanks a lot - Tom
P.S. It's not the scheduler as the people associated with the particular skillset are not defined on any scheduled assignments

 

[Supernn]

But this is visible in the eventlog though. If there's nothing in there.... (maybe just a reboot of the server..)

 

[tomburke]

Hi,

I have taken a look at the eventlog and found the following error which seems to coincide with symposium re-assigning skillsets....

Error Code 48512 ICCM Task Flow Executor (TFE)...the details given are

Skillset /Agent Script Command Failed (14.ss/Agt:10280.Callid 1455.file:.\uc.cpp/doASMResponse : line 5221)

Have you seen this type of error before and if so how or where do you start to rectify it?

Many thanks - Tom

 

[Supernn]

The TFE error stands for the following:
Check for syntax errors in the script. Look especially at Queue To Agent and Queue To Skillset commands, Remove From Agent and Remove From Skillset commands, and Change Priority In Agent and Change Priority In Skillset commands.

this has nothing to do with the changing priorities.

You have to look for 46046 : A skillset assignment in the database was changed.

If this user didn't ran the skillset assignment this file might be corrupted. Delete the assignment and create it again.