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Skillset Assignment Report

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PhilMyWallet

Technical User
Feb 20, 2002
84
GB
Can anyone tell me how I can create a report in v5 to show skillset assignments used.

I have a skillset report however, I am not sure if this shows me the assignments used also.


Regards


Phil
 
I might be a bit thick here, but I don't know what you mean by skillset assignments. Do mean number of skillsets used?

To me, a skillset assignment is schedule that runs that re-assigns agents to skillsets.
 
Yeah, I need to know a count of agents re-assigned. I may be answering my own question here, but is it as simple as using a skillset report and doing a count of the agents with the re-assigned skillset?

I think it is me being a bit thick.

Regards


Phil
 
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