Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Skill Group?

Status
Not open for further replies.
caper1175

caper1175

MIS
Sep 23, 2003
42
US
Is it possible to create a Skill Group similar to Agent Groups? If so, could someone point me in the right direction - Thanks!
 
Sort by date Sort by votes
do yo mean skill group like agent group to use on your cms reports?
 
Upvote 0 Downvote
Yes.....what cgzz said. I have several custom reports and would like to create "Skill Groups" if possible....
 
Upvote 0 Downvote
The 'Split/Skill Summary Report' will show you all of the agents logged into the specified skill. It looks like an agent group report.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

J
  • Locked
  • Question
Custom CMS Report based off of Historical Skill report
Replies
0
Views
238
Jimbojambo
J
km9v
  • Question
Hunt group question
Replies
3
Views
567
Tanzeem97
Tanzeem97
glmyers
  • Locked
  • Question
Hunt Group
Replies
0
Views
140
glmyers
glmyers
glmyers
  • Locked
  • Question
TRUNK GROUP REPORT
Replies
3
Views
295
glmyers
glmyers
Stinney
  • Question
Can't set SIP signaling group to not add '+' 1
Replies
2
Views
5K
Instructor of Avaya
Instructor of Avaya

Part and Inventory Search

Sponsor

Back
Top