SIP trunk UPDATE method rfc 3311

[LucaC]

AVAYA IP Office R8.0.43
The ipo not respond to UPDATE message sent from ITSP
Not are possible to disable the UPDATE feature in IPO

Test alreay made:
- enable or disable RE-INVITE
- enable or disable PRACK/100rel
- enable or disable REFER

Issue on incoming call:
The ITSP sees the announcement of the UPDATE option sent from IPO during Trying and Ringing steps.
The IPO does not respond to the UPDATE message sent from ITSP
The ITSP drop the call after 30/45 seconds.

Does anyone have the same problem?

 

[hairlessupportmonkey]

Have you got keep alives turned on in the LAN / Network Topology tab?

ACSS - SME
General Geek

 

[LucaC]

yes.
I have tried with and without keepalive.
I also have tried with diffent network configuration:
- different interface (Lan1 or Lan2)
- directly connected to public network or behind a firewall that does nat

For be sure that the Update packet arrive into IPO i have put in debug with IPOffice sys monitor
I see the UPDATE packet and the relative SIP log:

47486878mS SIP Call Rx: 210
UPDATE sip:NNN_removed_NN@xx_lan2ip_xx.100:5060;transport=udp SIP/2.0
Call-ID: 12992-ZY-0377958d-6793bfb83@voip.itsp_domain.it
Contact: <sip:213.xxx.yyy.82:5060>
Content-Type: application/sdp
CSeq: 57881300 UPDATE
From: "NNN_removed_NN" <sip:NNN_removed_NN@voip.itsp_domain.it;user=phone>;tag=12992-52f5bed17
Max-Forwards: 28
Record-Route: <sip:C=on;t=HCSXI@213.xxx.yyy.80:5060;lr>
To: <sip:AAA_removed_AAA@127.0.0.1;user=phone>;tag=e7b4eb92d583614e
Via: SIP/2.0/UDP 213.xxx.yyy.80:5060;branch=z9hG4bK-HCSX-0a5f8714-30b6b802
Min-SE: 90
Session-Expires: 600;refresher=uac
Supported: timer
User-Agent: Cirpack/v4.42a (gw_sip)
Content-Length: 187

v=0
o=cp10 133948103938 133948103940 IN IP4 213.xxx.yyy.84
s=SIP Call
c=IN IP4 213.xxx.yyy.87
t=0 0
m=audio 33506 RTP/AVP 8
b=AS:80
a=rtpmap:8 PCMA/8000/1
a=ptime:20
a=sendrecv

 

[hibroth]

I have already had such a problem and raised to Avaya, they stated that the UPDATE criteria is not supported on 8.x, even if announced.
It should be introduced in the 8.1 coming soon, we solved by requesting the service provider not to use update.

 

[Bas1234]

Like HSM says;

On LAN1 and/or 2 > VoIP > RTP Keepalives >
Scope: RTP/RTCP
Initial keepalives: Enable
Periodic Timeout: 25

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[VanZenden]

@LucaC

You should contact Distributor or Avaya and ask them for Private Build which resolves problem "No response to a SIP "UPDATE" packet".
Private Build patch number is 8.0.437201. This fix won't be included in Maintenance Release 8.0 Q2, but only in upcoming 8.1 (GA june 29th).
I had the same problem and this Private Build has fixed it...

ACIS-SME

 

[Bas1234]

Had the same problem, just looked in the config you should also use a STUN server otherwise it won't work! I used the STUN server from the provider and tested with stunserver.org

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
______________________________________

 

[LucaC]

many thanks to all.
I asked my distributor for have the build 8.0.437201
As soon i test this build, i report the results in this post..

it's easy! just try all 10,000 possible configurations ..