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SIP TRUNK issues

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Deniise Cruz

Deniise Cruz

Technical User
May 9, 2023
7
MX
Hello, I have had audio problems since I registered my SIP trunk, in any call, whether incoming or outgoing, they can only hear me, but I can't hear them, at first I thought it was a problem with the provider but everything is fine with them.
I have opened the ports:
5060 PDU
10000-20000 UDP
in meraki, but I still have the same problem.

I don't know what else I can do to solve this, since I can't connect the pbx directly to the modem.

I have an IP Office with R11, and the sip is a peer to peer



10:03:17 184375mS Sip: c0a80305000003ea 17.1002.1 -1 SIPTrunk Endpoint(f17e6c38) SetRfc2833TxPayload: use RFC2833 for dtmf
10:03:17 184710mS PRN: SysSetServiceDateVersion set 21, 1689933796
10:03:17 184711mS PRN: 1 service set date 1689933796 and version 21
10:03:17 184711mS PRN: 21/07/2023 10:03:16
10:03:17 184711mS CMCallEvt: CREATE CALL:1 (f17da984)
10:03:17 184711mS CMCallEvt: 0000000000000000 0.1003.0 -1 BaseEP: NEW CMEndpoint f17d8e18 TOTAL NOW=2 CALL_LIST=0
10:03:17 184713mS CMLineRx: v=0
CMSetup
Line: type=SIPLine 17 Call: lid=17 id=1002 in=1
Called[4424780600] Type=Default (100) Reason=CMDRdirect SndComp Calling[529221541775@10.1.230.5] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ALaw
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=529221541775@10.1.230.5
IE CMIEDeviceDetail (231) c0a80305000003ea LOCALE=esm HW=15 VER=11 class=CMDeviceSIPTrunk type=0 number=17 channel=1 features=0x0 rx_gain=32 tx_gain=32
ep_callid=1002 ipaddr=192.168.3.5 apps=0 loc=999 em_a_loc=999 em_d_loc=0 features2=0x0 is_spcall=1 ignores_dtmf=0 avgsid=
10:03:17 184714mS CMCallEvt: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: StateChange: END=A CMCSIdle->CMCSDialInitiated
10:03:17 184714mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: LOOKUP CALL ROUTE: GID=0 type=100 called_party=4424780600 sub= calling=529221541775@10.1.230.5 calling_sub= dir=in complete=1 ses=0
10:03:17 184714mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: SET BESTMATCH: length 10 vs -1 match=4424780600 dest=AA:Aceway
10:03:17 184714mS CMCallEvt: Priority hike: call 1 priority 0->1
10:03:17 184714mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: LOOKUP ICR: DDI=4424780600 CGPN=529221541775@10.1.230.5 (Destination AA:Aceway ) => CDPN=AA:Aceway
10:03:17 184714mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: ADD TARGET (N): number=AA:Aceway type=100 depth=1 nobar=1 setorig=1 ses=0
10:03:17 184715mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: ADD VM TARGET
10:03:17 184715mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: MakeVoicemailTarget pbx=<null> local=1 type=3
10:03:17 184715mS CMMap: a=0.1 b=0.0 Mapper::AllocateCodec allocated CMRTVocoder(f54ef9bc) resource busy 1, total 42
10:03:17 184716mS CMCallEvt: 0000000000000000 0.1004.0 -1 BaseEP: NEW CMEndpoint f17d2500 TOTAL NOW=3 CALL_LIST=1
10:03:17 184716mS CMTARGET: c0a80305000003ec 0.1004.0 1 RAS.0: ADD PRIMARY
10:03:17 184716mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: ADD VM TARGET: SUCCEEDED
10:03:17 184716mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: INITIAL TARGETING SUCCEEDED
10:03:17 184716mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: GetNoAnswerTimer:30
10:03:17 184717mS CMCallEvt: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: StateChange: END=A CMCSDialInitiated->CMCSDialled
10:03:17 184718mS CMLineTx: v=0
CMProceeding
Line: type=SIPLine 17 Call: lid=17 id=1002 in=1
10:03:17 184718mS Sip: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint(f17e8888) received CMProceeding
10:03:17 184718mS CMCallEvt: 0000000000000000 0.1003.0 1 TargetingEP: StateChange: END=B CMCSIdle->CMCSOffering
10:03:17 184719mS CMCallEvt: c0a80305000003ec 0.1004.0 1 RAS.0: StateChange: END=T CMCSIdle->CMCSOffering
10:03:17 184719mS CMExtnEvt: RAS: CMExtnHandler::SetCurrent( id: 0->1004 )
10:03:17 184720mS CMExtnTx: v=RAS, p1=0
CMSetup
Line: type=RAS 1 Call: lid=0 id=1012 in=0
Called[#AA:Aceway] Type=Voicemail (102) Reason=CMDRX_Attendant SndComp Calling[529221541775@10.1.230.5] Type=Unknown Plan=Default
BC: CMTC=Speech CMTM=CallIndSigCon CMTR=64 CMST=Default CMU1=ALaw
BChan: slot=21 chan=11
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=529221541775@10.1.230.5
IE CMIEDeviceDetail (231) c0a80305000003ea LOCALE=esm HW=15 VER=11 class=CMDeviceSIPTrunk type=0 number=17 channel=1 features=0x20 rx_gain=32 tx_gain=32
ep_callid=1002 ipaddr=192.168.3.5 apps=0 loc=999 em_a_loc=999 em_d_loc=0 features2=0x0 is_spcall=1 ignores_dtmf=0 avgsid=
IE CMIEIcrPriorityDetail (239) Priority = 1
IE CMIEDIDNumber (245)(P:100 S:100 T:100 N:100 R:4) number=4424780600
IE CMIEMohSourceId (247) MOH Source = 1
Display [529221541775>#AA:Aceway]
Timed: 21/07/23 10:03
Locale: esm
10:03:17 184720mS CMMap: a=21.11 b=1.65534 T
10:03:17 184723mS CMExtnRx: v=RAS, p1=0
CMConnect
Line: type=RAS 1 Call: lid=0 id=1012 in=0
10:03:17 184724mS CMCallEvt: c0a80305000003ec 0.1004.0 1 RAS.0: StateChange: END=T CMCSOffering->CMCSConnReq
10:03:17 184724mS CMCallEvt: 0000000000000000 0.1003.0 1 TargetingEP: RequestEnd c0a80305000003ec 0.1004.0 1 RAS.0
10:03:17 184724mS CMTARGET: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: CancelTimer CMTCNoAnswerTimeout
10:03:17 184724mS CMCallEvt: 0000000000000000 0.1003.0 -1 BaseEP: DELETE CMEndpoint f17d8e18 TOTAL NOW=2 CALL_LIST=1
10:03:17 184725mS CMExtnEvt: v=1012 State, new=Connected old=Idle,0,0,RAS
10:03:17 184725mS CMCallEvt: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint: StateChange: END=A CMCSDialled->CMCSOGConnReq
10:03:17 184727mS CMMap: IP::SetCodec pcp[136]b0r0 0 -> f54ef9bc
10:03:17 184729mS CMLineTx: v=0
CMConnect
Line: type=SIPLine 17 Call: lid=17 id=1002 in=1
BChan: slot=21 chan=11
IE CMIESupplementaryService (3)
Network Facility Extension
sourceEntity: 0
destinationEntity: 0
Interpretation APDU
discardAnyUnrecognisedInvokePdu
ConnectedName.Invoke.CodePageISO8859-1
invokeId 14625
user '#AA:Aceway' presentation Allowed
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIERespondingPartyName (228)(Type=CMNameDefault) name=#AA:Aceway
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:102 N:100 R:4) number=#AA:Aceway
IE CMIEDeviceDetail (231) c0a80305000003ec LOCALE=esm HW=15 VER=11 class=CMDeviceVoicemail type=0 number=0 channel=11 features=0x0 rx_gain=32 tx_gain=32
ep_callid=1004 ipaddr=192.168.3.5 apps=0 loc=0 em_a_loc=0 em_d_loc=0 features2=0x0 is_spcall=0 ignores_dtmf=0 avgsid=
IE CMIESecurityData (253) 2 item(s)
CMSecurityElement RX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 8)
}
CMSecurityElement TX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 8)
}
10:03:17 184729mS Sip: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint(f17e8888) received CMConnect
10:03:17 184729mS Sip: c0a80305000003ea 17.1002.1 1 SIPTrunk Endpoint(f17e6c38) SetLocalRTPAddress to 192.168.3.5:10000
10:03:17 184730mS Sip: SIPTrunkEndpointDialogOwner::SetRemoteAddressForResponse from 10.1.230.5:5060 to 10.1.230.5:5060
10:03:17 184732mS SIP Call Tx: 17
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.1.230.5:5060;branch=z9hG4bK4782abf0
From: "529221541775" <sip:529221541775@10.1.230.5>;tag=as7bd3a34c
Call-ID: 6db2dde260c41b2e5b88e4e10cf0ff4c@10.1.230.5:5060
CSeq: 102 INVITE
Contact: <sip:4424780600@192.168.3.5:5060;transport=udp>
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer,100rel
Server: IP Office 11.1.0.0.0 build 237
Content-Type: application/sdp
Content-Length: 224
To: <sip:4424780600@131.196.245.251:5060>;tag=a727ff73033dc21c

v=0
o=UserA 379447244 1116276211 IN IP4 192.168.3.5
s=Session SDP
c=IN IP4 192.168.3.5
t=0 0
m=audio 10000 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
10:03:17 184732mS SIP Tx: UDP 192.168.3.5:5060 -> 10.1.230.5:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.1.230.5:5060;branch=z9hG4bK4782abf0
From: "529221541775" <sip:529221541775@10.1.230.5>;tag=as7bd3a34c
Call-ID: 6db2dde260c41b2e5b88e4e10cf0ff4c@10.1.230.5:5060
CSeq: 102 INVITE
Contact: <sip:4424780600@192.168.3.5:5060;transport=udp>
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer,100rel
Server: IP Office 11.1.0.0.0 build 237
Content-Type: application/sdp
Content-Length: 224
To: <sip:4424780600@131.196.245.251:5060>;tag=a727ff73033dc21c

v=0
o=UserA 379447244 1116276211 IN IP4 192.168.3.5
s=Session SDP
c=IN IP4 192.168.3.5
t=0 0
m=audio 10000 RTP/AVP 18 101
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
10:03:17 184735mS H323Evt: SESS 1 SetOperational local 192.168.3.5:0 remote 0.0.0.0:0 to 0
10:03:17 184735mS H323Evt: SESS 1 Configure: G729A8K packet size 20
10:03:17 184735mS H323Evt: SESS 1 SetRemUDP 0 -> 16722, remote IP 0.0.0.0 -> 10.1.230.5
10:03:17 184735mS H323Evt: SESS 1 SetRfc2833: (1) rx payload 101 tx payload 101
10:03:17 184736mS H323Evt: SESS 1 SetHnt (rtp keepalives): enabled 3, send_initial_packet 1, send_periodic_packets 60
10:03:17 184736mS CMMap: PCG::MapBChan pcp[136]b0r1 cp_b 0 other_cp_b 0 type CGTypeSimple
10:03:17 184736mS CMMap: PCGS CPReserveCodec for the other end (pcp[136]b0r1) true
10:03:17 184736mS CMMap: PCG::MapBChan pcp[55]b1r0 cp_b f53dfdc0 other_cp_b f53f0354 type CGTypeSimple
10:03:17 184736mS CMMap: a=0.1 b=21.11 M12
10:03:17 184736mS CMMap: PlatformConnectionAudioSAP::Bind pcp[136]b0r1 to 0.1
10:03:17 184737mS CMMap: PlatformConnectionAudioSAP::ConnectVoice (connect) pcp[136]b0r1 echo_cancellation set to 0
10:03:17 184737mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[136]b0r1 Configure 0.1
10:03:17 184737mS PRN: rtpRelayFilter ioctl(open) rc: 0 rtpRelayId: 1
10:03:17 184737mS CMMap: PlatformConnectionAudioSAP::ConnectVoice rtpRelay Open got rtpRelayId: 1
10:03:17 184737mS PRN: rtpRelayFilter configure rc: 0 rtpRelayId: 1
10:03:17 184737mS CMMap: PlatformConnectionAudioSAP::ConnectVoice rtpRelay Configure success rtpRelayId: 1
10:03:17 184737mS CMMap: PlatformConnectionAudioSAP::ConnectVoice local IP addr 192.168.3.5:10000, Remote IP addr 10.1.230.5:16722
10:03:17 184737mS CMMap: PlatformConnectionAudioSAP::ConnectVoice DSP IP addr 1.1.1.4:32768, telogyHost IP addr 1.1.1.1:10
10:03:17 184737mS CMMap: PlatformConnectionAudioSAP::ConnectVoice rtpRelay Start success rtpRelayId: 1
10:03:17 184737mS CMMap: pcp[136]b0r1 rtpRelayId: 1 SetRTPFilterState RTPFilterPaused(2) -> RTPFilterStarted(1)
10:03:17 184737mS CMMap: PlatformConnectionAudioSAP::ConnectVoice pcp[136]b0r1 ConnectIndication 0.1
10:03:17 184738mS PRN: RTCP collector is NOT initialized
10:03:17 184738mS H323Evt: SESS 1 SetOperational local 192.168.3.5:10000 remote 10.1.230.5:16722 to 1
10:03:17 184738mS PRN: RTCP collector is NOT initialized
10:03:18 185020mS SIP Rx: UDP 131.196.244.252:1378 -> 192.168.3.5:5060
OPTIONS sip:131.196.245.251 SIP/2.0
Via: SIP/2.0/UDP 10.1.230.6:5060;branch=z9hG4bK5a4faa06
Max-Forwards: 70
From: "Unknown" <sip:Unknown@10.1.230.6>;tag=as5a037889
To: <sip:131.196.245.251>
Contact: <sip:Unknown@10.1.230.6:5060>
Call-ID: 64461ea0350b0a4926193e0b4a8486e2@10.1.230.6:5060
CSeq: 102 OPTIONS
User-Agent: FPBX-15.0.29(16.20.0)
Date: Fri, 21 Jul 2023 14:28:05 GMT
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH, MESSAGE
Supported: replaces, timer
Content-Length: 0

10:03:18 185305mS SIP Rx: UDP 212.129.52.45:56059 -> 192.168.3.5:5060
REGISTER sip:131.196.245.251 SIP/2.0
Via: SIP/2.0/UDP 212.129.52.45:56059;branch=z9hG4bK1208274612
Max-Forwards: 70
From: <sip:2412@131.196.245.251>;tag=1255075770
To: <sip:2412@131.196.245.251>
Call-ID: 1344868927-390211308-2135457683
CSeq: 1 REGISTER
Contact: <sip:2412@212.129.52.45:56059>
Content-Length: 0
User-Agent: Avaya Flare Engine

10:03:18 185307mS Sip: SIPDialog f4d94b04 created, dialogs 4 txn_keys 4 video 1 presentation 1 camera 1 unsupp audio 0
10:03:18 185308mS SIP Tx: UDP 192.168.3.5:5060 -> 212.129.52.45:56059
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 212.129.52.45:56059;branch=z9hG4bK1208274612
From: <sip:2412@131.196.245.251>;tag=1255075770
Call-ID: 1344868927-390211308-2135457683
CSeq: 1 REGISTER
User-Agent: IP Office 11.1.0.0.0 build 237
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Server: IP Office 11.1.0.0.0 build 237
Content-Length: 0
To: <sip:2412@131.196.245.251>
 
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Hello,

Check the RTP Ports range of IPO & open them in meraki.
 
Upvote 0 Downvote
Check your NAT type in the LAN settings, and make sure you enter your public IP on those settings as well.
If that is set incorrectly, the SIP Headers will not have the correct address and will not be able to find your device, which results in one way audio.

One way audio is always (99.99%) related to network. For me, it's always been resolved by tinkering with the NAT type on Lan Settings.
 
Upvote 0 Downvote
Hello, if it was a problem with NAT, I had to ask my provider to enable NAT on their side and it worked correctly
 
Upvote 0 Downvote
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