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SIP Trunk issues Version 9.1 same truck forward

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Not open for further replies.
rickuk

rickuk

MIS
Mar 17, 2005
9
EU
Hi all,

Since we have upgraded to version 9.1 we have a strange sip trunk issue.

Issue 1 Incoming call to Short code which forwards to an external number, or directly to external number by ICR,
Caller hears no ring tone, however destination device rings, in my case a mobile, if the called device answers the call they hear nothing, however original part still hears ringing, if the end party hangs up the call is disconnected​
Issue 2 User sets unconditional divert to a mobile or other external number
Same issue as above​

Obviously both are linked to the IP office receiving and sending on the same trunk. We had a similar issue back in version 8 which was fixed by adding RTCP Keepalives on the VOIP settings of the LAN tab and this has work in version 9, but it no longer seems to do the trick.

I got this from the ITSP "Hi, I had a look at the sip traces for the last call your PBX sends a 503 error message and the previous ones, the call never set up, however, I can see early media is offered, therefore the ringing! Never receive a 200Ok and an Ack to set the call up"

Any ideas?
 
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A SIP trace would be helpful, now it's just guessing =)

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
As requested,

Call made to a user "server room" with unconditional forward to a mobile, the mobile rang was answered but the calling part only got ringing until the mobile hung up which then disconnected the call.


13:22:13 60246104mS SIP Rx: UDP 91.151.2.130:5060 -> 192.192.200.185:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 195.11.160.138:5060;rport=5060;branch=z9hG4bKe674a5b3d2a4e3f0a4f46e6e69d23f05
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
To: <sip:07713175517@sip.voip-unlimited.net>
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402911 INVITE
Server: VoIP-Unlimited SIP Proxy
Content-Length: 0

13:22:13 60246107mS SIP Rx: UDP 91.151.2.130:5060 -> 192.192.200.185:5060
SIP/2.0 407 Proxy Authentication Required
Via: SIP/2.0/UDP 195.11.160.138:5060;rport=5060;branch=z9hG4bKe674a5b3d2a4e3f0a4f46e6e69d23f05
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
To: <sip:07713175517@sip.voip-unlimited.net>;tag=a060b0c44d26c98b77f8f4e6919a4253.9c16
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402911 INVITE
Proxy-Authenticate: Digest realm="sip.voip-unlimited.net", nonce="5602994200001d18d3c5b7695035cc92ddc4f555c8f194bd"
Server: VoIP-Unlimited SIP Proxy
Content-Length: 0

13:22:13 60246111mS SIP Tx: UDP 192.192.200.185:5060 -> 91.151.2.130:5060
ACK sip:07713175517@sip.voip-unlimited.net SIP/2.0
Via: SIP/2.0/UDP 195.11.160.138:5060;rport;branch=z9hG4bKe674a5b3d2a4e3f0a4f46e6e69d23f05
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
To: <sip:07713175517@sip.voip-unlimited.net>;tag=a060b0c44d26c98b77f8f4e6919a4253.9c16
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402911 ACK
Max-Forwards: 70
Proxy-Authorization: Digest username="01274772777",realm="sip.voip-unlimited.net",nonce="5602992b00001a94459b5bed280eb42678589cab7af8b347",response="e03c6385afb5429228dc0e0aeba2ca2b",uri="sip:07713175517@sip.voip-unlimited.net"
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
User-Agent: IP Office 9.1.2.0 build 91
Content-Length: 0

13:22:13 60246114mS SIP Tx: UDP 192.192.200.185:5060 -> 91.151.2.130:5060
INVITE sip:07713175517@sip.voip-unlimited.net SIP/2.0
Via: SIP/2.0/UDP 195.11.160.138:5060;rport;branch=z9hG4bK6983b71df6d52e1cdcf24d3fca0b914d
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
To: <sip:07713175517@sip.voip-unlimited.net>
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402912 INVITE
Contact: "Server Room" <sip:280@195.11.160.138:5060;transport=udp>
Max-Forwards: 70
Proxy-Authorization: Digest username="01274772777",realm="sip.voip-unlimited.net",nonce="5602994200001d18d3c5b7695035cc92ddc4f555c8f194bd",response="640657e872b1d8aacb1589ae77c929f3",uri="sip:07713175517@sip.voip-unlimited.net"
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.1.2.0 build 91
Content-Type: application/sdp
Content-Length: 303

v=0
o=UserA 2658827263 1402064101 IN IP4 195.11.160.138
s=Session SDP
c=IN IP4 195.11.160.138
t=0 0
m=audio 46754 RTP/AVP 8 0 18 4 101
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
13:22:13 60246130mS SIP Rx: UDP 91.151.2.130:5060 -> 192.192.200.185:5060
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 195.11.160.138:5060;rport=5060;branch=z9hG4bK6983b71df6d52e1cdcf24d3fca0b914d
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
To: <sip:07713175517@sip.voip-unlimited.net>
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402912 INVITE
Server: VoIP-Unlimited SIP Proxy
Content-Length: 0

13:22:13 60246133mS SIP Rx: UDP 91.151.2.130:5060 -> 192.192.200.185:5060
SIP/2.0 100 Giving a try
Via: SIP/2.0/UDP 195.11.160.138:5060;rport=5060;branch=z9hG4bK6983b71df6d52e1cdcf24d3fca0b914d
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
To: <sip:07713175517@sip.voip-unlimited.net>
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402912 INVITE
Server: VoIP-Unlimited SIP Proxy
Content-Length: 0

13:22:13 60246359mS SIP Rx: UDP 91.151.2.130:5060 -> 192.192.200.185:5060
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 195.11.160.138:5060;received=195.11.160.138;rport=5060;branch=z9hG4bK6983b71df6d52e1cdcf24d3fca0b914d
Record-Route: <sip:91.151.2.130;lr=on;ftag=a1c507127a83f93a>
To: <sip:07713175517@sip.voip-unlimited.net>;tag=3651999735-55601
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402912 INVITE
Allow: CANCEL, ACK, INVITE, BYE, OPTIONS, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, UPDATE, MESSAGE, PUBLISH
Contact: <sip:07713175517@91.151.11.20:5060>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 238

v=0
o=msx2-voip-unlimited-net 718975 718975 IN IP4 91.151.11.20
s=sip call
c=IN IP4 91.151.11.21
t=0 0
m=audio 35306 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=maxptime:40
13:22:13 60246363mS CMLineRx: v=0
CMProgress
Line: type=SIPLine 17 Call: lid=17 id=3435 in=0
Called[Server Room] Type=Default (100) Reason=CMDRdirect Calling[01274200400@195.59.209.90] Type=Unknown Plan=Default
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLUser (0), pd=CMPDInbandPattern (8)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=07713175517
IE CMIEDeviceDetail (231) c0c0c8b900000d6b LOCALE=eng HW=15 VER=9 class=CMDeviceSIPTrunk type=0 number=17 channel=4 features=0x1 rx_gain=32 tx_gain=32 ep_callid=3435 ipaddr=192.192.200.185 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=1
13:22:13 60246364mS CMARS: LINE ep Received: CMProgress - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
13:22:13 60246364mS CMCallEvt: c0c0c8b900000d6b 17.3435.0 532 SIPTrunk Endpoint: StateChange: END=T CMCSOffering->CMCSRinging
13:22:13 60246364mS CMCallEvt: c0c0c8b900000d68 0.3434.0 532 ARS for Main: StateChange: END=T CMCSOverlapRecv->CMCSAccept
13:22:13 60246364mS CMCallEvt: 0000000000000000 0.3433.0 532 TargetingEP: StateChange: END=B CMCSOverlapRecv->CMCSRinging
13:22:13 60246365mS CMCallEvt: c0c0c8b900000d68 17.3432.1 532 SIPTrunk Endpoint: StateChange: END=A CMCSDialled->CMCSRingBack
13:22:13 60246367mS CMLineTx: v=0
CMAlerting
Line: type=SIPLine 17 Call: lid=17 id=3432 in=1
Called[Server Room] Type=Default (100) Reason=CMDRdirect Calling[01274200400@195.59.209.90] Type=Unknown Plan=Default
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=07713175517
IE CMIEDeviceDetail (231) c0c0c8b900000d6b LOCALE=eng HW=15 VER=9 class=CMDeviceSIPTrunk type=0 number=17 channel=4 features=0x1 rx_gain=32 tx_gain=32 ep_callid=3435 ipaddr=192.192.200.185 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=1
13:22:13 60246369mS SIP Tx: UDP 192.192.200.185:5060 -> 91.151.2.130:5060
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bKdb37.5136ca13.0
Via: SIP/2.0/UDP 195.59.209.90:5060;received=195.59.209.90;rport=5060;branch=z9hG4bK07e0cda3c6434c2410ac9e5ee4873ac6
Record-Route: <sip:91.151.2.130;lr=on;ftag=30febaeddd3f6db0>
From: "01274200400" <sip:01274200400@sip.voip-unlimited.net>;tag=30febaeddd3f6db0
Call-ID: 921e78fe487fdde67de35e5f06f6bd4e
CSeq: 424524081 INVITE
Contact: <sip:01274230045@195.11.160.138:5060;transport=udp>
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
Server: IP Office 9.1.2.0 build 91
To: <sip:01274230045@sip.voip-unlimited.net>;tag=93bcfd74bab6ce2a
Content-Length: 0

13:22:13 60246371mS H323Evt: SESS 2e2 SetOperational local 192.192.200.185:0 remote 0.0.0.0:0 to 0
13:22:13 60246371mS H323Evt: SESS 2e2 SetRemUDP 0 -> 35306
13:22:13 60246371mS H323Evt: SESS 2e2 SetRfc2833: (1) rx payload 101 tx payload 101
13:22:13 60246371mS H323Evt: SESS 2e2 SetHnt (rtp keepalives): enabled 3, send_initial_packet 1, send_periodic_packets 30
13:22:13 60246372mS CD: CALL: 17.3432.1 BState=Ringing Cut=1 Music=0.0 Aend="Line 17" (0.0) Bend="Server Room(280)" [] (0.0) CalledNum=280 (Server Room) CallingNum=01274200400@195.59.209.90 (01274200400) Internal=0 Time=324 AState=Ringing
13:22:18 60251431mS SIP Rx: UDP 91.151.2.130:5060 -> 192.192.200.185:5060
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 195.11.160.138:5060;received=195.11.160.138;rport=5060;branch=z9hG4bK6983b71df6d52e1cdcf24d3fca0b914d
Record-Route: <sip:91.151.2.130;lr=on;ftag=a1c507127a83f93a>
To: <sip:07713175517@sip.voip-unlimited.net>;tag=3651999735-55601
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402912 INVITE
Allow: CANCEL, ACK, INVITE, BYE, OPTIONS, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, UPDATE, MESSAGE, PUBLISH
Contact: <sip:07713175517@91.151.11.20:5060>
Content-Length: 0


13:22:20 60253288mS SIP Rx: UDP 91.151.2.130:5060 -> 192.192.200.185:5060
SIP/2.0 200 OK
Session-Expires: 3600;refresher=uas
Require: timer
Via: SIP/2.0/UDP 195.11.160.138:5060;received=195.11.160.138;rport=5060;branch=z9hG4bK6983b71df6d52e1cdcf24d3fca0b914d
Record-Route: <sip:91.151.2.130;lr=on;ftag=a1c507127a83f93a>
To: <sip:07713175517@sip.voip-unlimited.net>;tag=3651999735-55601
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402912 INVITE
Allow: CANCEL, ACK, INVITE, BYE, OPTIONS, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, UPDATE, MESSAGE, PUBLISH
Contact: <sip:07713175517@91.151.11.20:5060>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 238

v=0
o=msx2-voip-unlimited-net 718975 718975 IN IP4 91.151.11.20
s=sip call
c=IN IP4 91.151.11.21
t=0 0
m=audio 35306 RTP/AVP 8 101
a=rtpmap:8 PCMA/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=maxptime:40
13:22:20 60253294mS SIP Tx: UDP 192.192.200.185:5060 -> 91.151.2.130:5060
ACK sip:07713175517@91.151.11.20:5060 SIP/2.0
Via: SIP/2.0/UDP 195.11.160.138:5060;rport;branch=z9hG4bK02bcd92e3a681757fa87be8dce3d36a4
Route: <sip:91.151.2.130;lr=on;ftag=a1c507127a83f93a>
From: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
To: <sip:07713175517@sip.voip-unlimited.net>;tag=3651999735-55601
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 1803402912 ACK
Max-Forwards: 70
Proxy-Authorization: Digest username="01274772777",realm="sip.voip-unlimited.net",nonce="5602994200001d18d3c5b7695035cc92ddc4f555c8f194bd",response="e61ceaed82a2aa6fbb406c3a3d001805",uri="sip:07713175517@91.151.11.20:5060"
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
User-Agent: IP Office 9.1.2.0 build 91
Content-Length: 0

13:22:20 60253295mS CMLineRx: v=0
CMConnect
Line: type=SIPLine 17 Call: lid=17 id=3435 in=0
Called[Server Room] Type=Default (100) Reason=CMDRdirect Calling[01274200400@195.59.209.90] Type=Unknown Plan=Default
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=07713175517
IE CMIEDeviceDetail (231) c0c0c8b900000d6b LOCALE=eng HW=15 VER=9 class=CMDeviceSIPTrunk type=0 number=17 channel=4 features=0x1 rx_gain=32 tx_gain=32 ep_callid=3435 ipaddr=192.192.200.185 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=1
13:22:20 60253295mS CMARS: LINE ep Received: CMConnect - child->state = CMCSRinging - ARS Call State = CMCSAccept
13:22:20 60253295mS CMCallEvt: 0000000000000000 0.3433.0 532 TargetingEP: RequestEnd c0c0c8b900000d6b 17.3435.0 532 SIPTrunk Endpoint
13:22:20 60253295mS CMTARGET: c0c0c8b900000d68 17.3432.1 532 SIPTrunk Endpoint: CancelTimer CMTCNoAnswerTimeout
13:22:20 60253295mS CMCallEvt: 0000000000000000 0.3433.0 -1 BaseEP: DELETE CMEndpoint f1911f1c TOTAL NOW=7 CALL_LIST=3
13:22:20 60253296mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: c0c0c8b900000d68 0.3434.0 532 ARS for Main - Call State: CMCSAccept
13:22:20 60253296mS CMCallEvt: c0c0c8b900000d68 0.3434.0 -1 ARS for Main: StateChange: END=X CMCSAccept->CMCSDelete
13:22:20 60253299mS CMLineTx: v=0
CMFacility
Line: type=SIPLine 17 Call: lid=17 id=3432 in=1
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIESecurityData (253) 2 item(s)
CMSecurityElement RX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 7)
}
CMSecurityElement TX_ONLY {
CMSRTPCryptoCapability none
Codecs list (size 7)
}
13:22:20 60253300mS CMCallEvt: c0c0c8b900000d6b 17.3435.0 532 SIPTrunk Endpoint: StateChange: END=B CMCSRinging->CMCSConnReq
13:22:20 60253301mS CMCallEvt: c0c0c8b900000d68 17.3432.1 532 SIPTrunk Endpoint: StateChange: END=A CMCSRingBack->CMCSOGConnReq
13:22:20 60253305mS CMLineTx: v=0
CMConnect
Line: type=SIPLine 17 Call: lid=17 id=3432 in=1
Called[Server Room] Type=Default (100) Reason=CMDRdirect Calling[01274200400@195.59.209.90] Type=Unknown Plan=Default
IE CMIEFastStartInfoData (6) 2 item(s)
IE CMIERespondingPartyNumber (230)(P:100 S:100 T:0 N:100 R:4) number=07713175517
IE CMIEDeviceDetail (231) c0c0c8b900000d6b LOCALE=eng HW=15 VER=9 class=CMDeviceSIPTrunk type=0 number=17 channel=4 features=0x1 rx_gain=32 tx_gain=32 ep_callid=3435 ipaddr=192.192.200.185 apps=0 loc=999 em_loc=999 features2=0x0 is_spcall=1
13:22:20 60253313mS CD: CALL: 17.3432.1 BState=Connected Cut=3 Music=0.0 Aend="Line 17" (0.0) Bend="Server Room(280)" [Line 17] (0.0) CalledNum=07713175517 (Server Room) CallingNum=01274200400@195.59.209.90 (01274200400) Internal=0 Time=7265 AState=Con

13:22:23 60256120mS SIP Rx: UDP 91.151.2.130:5060 -> 192.192.200.185:5060
BYE sip:280@195.11.160.138:5060 SIP/2.0
Max-Forwards: 65
To: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
From: <sip:07713175517@sip.voip-unlimited.net>;tag=3651999735-55601
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 2 BYE
Allow: CANCEL, ACK, INVITE, BYE, OPTIONS, REGISTER, NOTIFY, INFO, REFER, SUBSCRIBE, UPDATE, MESSAGE, PUBLISH
Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bK8a5b.6764a173.0
Via: SIP/2.0/UDP 91.151.11.20:5060;rport=5060;received=91.151.11.20;branch=z9hG4bKc6737b21acbeb0b2344bb9b751edd0e3
Contact: <sip:07713175517@91.151.11.20:5060>
Content-Length: 0

13:22:23 60256123mS SIP Tx: UDP 192.192.200.185:5060 -> 91.151.2.130:5060
SIP/2.0 200 OK
Via: SIP/2.0/UDP 91.151.2.130;branch=z9hG4bK8a5b.6764a173.0
Via: SIP/2.0/UDP 91.151.11.20:5060;rport=5060;received=91.151.11.20;branch=z9hG4bKc6737b21acbeb0b2344bb9b751edd0e3
From: <sip:07713175517@sip.voip-unlimited.net>;tag=3651999735-55601
Call-ID: c3890f33478f303aa179c9128f41085b
CSeq: 2 BYE
Supported: timer
Server: IP Office 9.1.2.0 build 91
To: "Server Room" <sip:01274772777@sip.voip-unlimited.net>;tag=a1c507127a83f93a
Content-Length: 0

 
Upvote 0 Downvote
Well, you send an ACK on their OK so would be interesting to know what the are seeing, no 503 going from the PBX at least.
Might be something between their SBC and SIP server.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Only problem is this worked when on version 9 only failed on version 9.1. Im going to role back to v9 tonight and test see if it still works.
 
Upvote 0 Downvote
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