SIP Trunk failed to registerar

[Mitelfundi]

Hi Guys,

Can anybody help to resolve the following error.

SIP trunk stop functioning a week ago however not sure what was the cause for that. when I try to dial 9822 as assigned number to mediatrix device I get :Invalid on any mitel IP phone. Please look below for the logs


Software
Log Number: 3792
Severity: Warning
Date: 2008/Oct/14
Time: 14:51:01
Source: SSP
Description: [sid=169ceb98,cid=22]: SSP_getRequestUri-sip_getReqLineFromSipReqMsg Failed
Module: Main
File Name and Line Number: SSPUtils.cpp;1375

 

[slapin]

Looks like it cannot decode some messages coming from SIP peer. Is it possible for you to tap on the line and record SIP messages exchange?

 

[Mitelfundi]

Hi'

Not sure how to do that - I never done much on SIP configuration, please advise how will i resolve the problem.

Thanks

 

[slapin]

Warning message you gave doesn't make any sence without source code of the application. Could you recall any recent changes you made in your system, network, software? If you are not familiar with the technology, you can call your VAR or hire someone from here to help you out. Without detailed description of your configuration, hardware/software versions I, personally, would ask you for access to the equipment in order to examine the system.

 

[Mitelfundi]

Hi

Well I understand what u trying to imply.let me break it down for u. Mitel software was on ver 8.0 UR3 & upgrade was done to 8 UR4 therefore nothing was affected until changes where made on Enterprise Manager "OPS Manager - By the way it wasnt me who was doing this changes.

By any chance do u know any option in OPS manager that can block or rather say prevent SIP to work?

Tha

 

[slapin]

is your mediatrix connected as SIP trunk peer or SIP User agent? i.e. did you configure SIP extension 9822?

 

[Mitelfundi]

Yes my mediatrix is connected as SIP trunk extension 9822 was assigned to my mediatrix

 

[Mitelfundi]

Hi

I manage to resolve my SIP issue by deleting the SIP peer & the profile & reconfigure the new one.Therefore it was back to normal.

 

[slapin]

sounds like PFM... possible just another bug in the SIP stack