Johnniehec
Technical User
Hi,
We have two Ribbon SBCs to provide connection to MS Teams Direct Routing. In the ARS we have two Routes in a Route List to provide resilient routing. This morning due to VM issues the 1st choice SIP Trunk was out of service when I checked SIP LINK STATE ALL but calls were returning busy tone rather than following the 2nd choice route. I swapped 1st and 2nd Routes round in the Route List and calls were routed to the secondary SBC correctly so I know the 2nd Route works. Does anyone know why the calls returned busy tone rather than following the second choice Route?
Thank you,
John.
We have two Ribbon SBCs to provide connection to MS Teams Direct Routing. In the ARS we have two Routes in a Route List to provide resilient routing. This morning due to VM issues the 1st choice SIP Trunk was out of service when I checked SIP LINK STATE ALL but calls were returning busy tone rather than following the 2nd choice route. I swapped 1st and 2nd Routes round in the Route List and calls were routed to the secondary SBC correctly so I know the 2nd Route works. Does anyone know why the calls returned busy tone rather than following the second choice Route?
Thank you,
John.