SIP phone dials to busy

[declaniml1]

Hello,

I have a cisco 7960 i am using on my avaya ip office system i have the 3rd party ip endpoint license and can get the phone to make calls to another avaya phone but when i call from the avaya phone i get a user busy tone straight away.

I have probably done something wrong but i cannot work out what

Thanks

 

[intrigrant]

Yes, you use a Cisco
Nevertheless it should ring. Look in System Status if there is a user logged in.
Use system monitor if there is a SIP problem.

 

[declaniml1]

Thank you for replying

i have looked at the system monitor and it says call lost

18:35:03 95169143mS SIP Tx: UDP 10.7.1.240:5060 -> 10.7.1.241:5060
NOTIFY sip:2018@10.7.1.240 SIP/2.0
Via: SIP/2.0/UDP 10.7.1.240:5060;rport;branch=z9hG4bKa38756918ca6d545231c95e5a02ebd2c
From: <sip:2018@10.7.1.240>;tag=a5c63c98edc26a4a
To: <sip:2018@10.7.1.240>;tag=f5f558-f101070a-13c4-6006-3b1-0-3b1
Call-ID: f70d50-f101070a-13c4-6006-3b1-0-3b1
CSeq: 549 NOTIFY
Contact: <sip:10.7.1.240:5060;transport=udp>
Supported: timer,100rel
Max-Forwards: 70
Event: screen-update
Subscription-State: active
Content-Type: application/xml
Content-Length: 84

<?xml version="1.0"?>
<display>
<screen option="restore">
</screen>
</display>
18:35:03 95169143mS CMExtnEvt: IPEL_DECT: CMExtnHandler::SetCurrent( id: 1194->0 )
18:35:03 95169143mS CMCallEvt: 0a0701f0000004aa 253.1194.0 -1 IPEL_DECT.-1: StateChange: END=X CMCSCompleted->CMCSDelete
18:35:03 95169144mS CMCallEvt: 0a0701f0000004aa 253.1194.0 -1 BaseEP: DELETE CMEndpoint f17c7ab8 TOTAL NOW=2 CALL_LIST=0
18:35:03 95169144mS CMCallEvt: 0000000000000000 0.1195.0 -1 BaseEP: DELETE CMEndpoint f17c512c TOTAL NOW=1 CALL_LIST=0
18:35:03 95169145mS CMExtnEvt: Gavin Adams: CALL LOST (CMCauseBusy)
18:35:03 95169145mS CMExtnEvt: Gavin Adams: Extn(2016) Calling Party Number(2018) Type(CMNTypeInternal)
18:35:03 95169146mS CMCallEvt: 0a0701f0000004ac 251.1196.0 -1 Gavin Adams.0: StateChange: END=X CMCSAccept->CMCSCompleted
18:35:03 95169146mS CMExtnEvt: v=0 State, new=PortRecoverDelay old=Idle,0,0,Gavin Adams
18:35:03 95169146mS CMExtnTx: v=2016, p1=0
CMReleaseComp
Line: type=SIPLine 260 Call: lid=251 id=1196 in=0
Called[2016] Type=Default (100) Reason=CMDRdirect Calling[2018] Type=Internal Plan=Default
Cause=17, User busy
Timed: 11/07/17 18:35
18:35:03 95169146mS CMExtnEvt: Gavin Adams: CMExtnHandler::SetCurrent( id: 1196->0 )
18:35:03 95169146mS CMCallEvt: 0a0701f0000004ac 251.1196.0 -1 Gavin Adams.-1: StateChange: END=X CMCSCompleted->CMCSDelete
18:35:03 95169147mS CMCallEvt: END CALL:74 (f178c18c)
18:35:03 95169148mS CMCallEvt: 0a0701f0000004ac 251.1196.0 -1 BaseEP: DELETE CMEndpoint f178d0cc TOTAL NOW=0 CALL_LIST=0
18:35:03 95169234mS SIP Rx: UDP 10.7.1.241:5060 -> 10.7.1.240:5060
ACK sip:2016@10.7.1.240 SIP/2.0
From: "2018"<sip:2018@10.7.1.240>;tag=f635f8-f101070a-13c4-6006-16ff1-0-16ff1
To: "2016"<sip:2016@10.7.1.240>;tag=2b11d4b07805816c
Call-ID: f725d0-f101070a-13c4-6006-16ff1-0-16ff1
CSeq: 1 ACK
Via: SIP/2.0/UDP 10.7.1.241:5060;rport;branch=z9hG4bK-16ff1-59d46b5-0-f5ad30
Max-Forwards: 70
Allow: INVITE, ACK, BYE, REFER, NOTIFY, INFO, CANCEL, UPDATE, OPTIONS
User-Agent: Avaya D100 (D100_1.2.7_0.9.6 00:E0:11:0C:B2D)
Contact: <sip:2018@10.7.1.241>
Content-Length: 0

 

[janni78]

Would be better if you would attach a complete trace calling the user with default settings in monitor.

"Trying is the first step to failure..." - Homer

 

[quazimotto]

That happened to me once. It was Sip Identity in my case.