SIP phone can't dial feature code

[mkcrks]

System CM 7.0:
When trying to dial the "User Control Restrict Activation" code to restrict or unrestrict a station they get dead air when dialed from a SIP phone.
Feature works fine from an analog set. SIP phone is able to dial other feature codes OK. Any thoughts would be appreciated.
Mike

 

[joe2938]

List trace station and see what it comes back with?\.

 

[mkcrks]

On the trace after dialing 121+1 the call just sits there and then times out. I should receive dial-tone after 121+1. As a quick fix I added a autodial button with 1211 on it and it works. Still don't understand why you can't dial it manually from a SIP phone. This fix will work for now. Thanks for your time.

 

[AvayaTier3]

Does the station have COS with console permissions?
Is the station activating user controlled restriction outward for itself or another station?



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[mkcrks]

Yes Admin SIP user with console permissions is trying to activate restriction on another phone in a client room COS. Hotel environment

 

[AvayaTier3]

Dial the user or group deactivation code, 121, then 1 for outward, 2 for total,
3 for termination, 4 for station-to-station, get second dial-tone, then dial
station # or 2 or 3 digit COR group number that restriction is to be added for,
receive a confirmation tone. (COR 1 may be 01 001 based on system size)

Example if station activation code is 121 and station # is 1234 and you want
to activate outward restriction. At console or a station with console
permissions, get dial-tone, dial 121, dial 1, listen for dial-tone, dial 1234,
listen for confirmation.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[mkcrks]

Thanks for your response. That is exactly the procedure I'm using. As posted, I am getting dead air after I dial 1211. Then it times out. And this only happens on a SIP phone. Procedure works fine on an analog phone. And an auto-dial button programmed with 1211 on the SIP phone works as well. Just can't dial it from the SIP. Thanks