The overall design is that toll-free calls come in from 866-203-2777 to the Alpharetta 8620 as DNIS 29294. They then use vector 155 to route to 177003, which is in AAR and UDP to go to SIP trunk 246. That trunk passes calls through the SES (10.195.80.20) to the IVR SIP Server (10.26.1.156). This particular IVR application can then transfers calls (SIP REFER) back through the SES, into the 8620, and pass calls to VDN 14511. Calls then use vector 675 to route to queue 81.
It appears that calls going directly to VDN 14511 show proper stats in AIQ and CMS. However, any calls going through SIP and the IVR, and referring back to VDN 14511, are being answered by the queue, but are not fully showing up in the call stats, as shown below.
I think that the issue may be something with the call info not being passed along as calls go from TDM to SIP, and back again to TDM. If so, would you please help me research this through Avaya?
It appears that calls going directly to VDN 14511 show proper stats in AIQ and CMS. However, any calls going through SIP and the IVR, and referring back to VDN 14511, are being answered by the queue, but are not fully showing up in the call stats, as shown below.
I think that the issue may be something with the call info not being passed along as calls go from TDM to SIP, and back again to TDM. If so, would you please help me research this through Avaya?