SIP DDI and Incoming Call Route

[DQuaN]

Hi All,

I have SIP line with multiple DDI's. In the URI tab I can set their DDI so it displays when Outgoing. Some users do not want this but if I change their Display Name in the users SIP URI tab to their name or to the Office main number (which is what they want to display), their DDI strangely stops working. I have put wildcards in the URI on the line. I can't figure out why this is happening!!

*edit*
I'm thinking maybe I should try sending PAI. Good idea?

 

[amriddle01]

If you put *** in the URI then you need to create incoming call routes to route the call, otherwise the system has no way of knowing where that number should go

 

[amriddle01]

PS the ICR entry needs to match the incoming line group of the *** entry

 

[DQuaN]

DDI's are set up with the correct line groups.

 

[amriddle01]

You sure? It's clearly matching the SIP user data and not the ICR, guess you have something else wrong too

 

[DQuaN]

Yep, sure. When the DDI is also put in the Users URI, it all works fine, but it displays the DDI when dialling out which I don't want. If I change the User URI, the DDI strangely stops working. I have no idea why...

 

[amriddle01]

Because it isn't looking at the Incoming call routes or they aren't matching, monitor well tell you why or so will posting the config with anything a hacker might enjoy changed/removed

 

[DQuaN]

Uh oh... I've just noticed that the Line Group ID isn't correct on the wildcard entry in the URI!!

This will require a reboot so I can't test right now.

 

[amriddle01]

Ah, so you weren't sure

 

[amriddle01]

BTW, changing it and merging it should work fine for URIs