single step conference

[archer1300]

In the call recording world what is single step conferencing. Also where would I administer the FAC in the switch. I do not see the field.......

 

[nohuhu]

archer1300,

single step conference is available only through cti interface, that's why you can't find the fac for it.

 

[Cti4all]

SSC is only available to CTI apps. It was primarilly designed for recording apps. Therefore, no FAC as you cannot use 1st part call control methods to invoke.

SSC is a conference as opposed to Service Observation method to intrude on calls. It requires knowledge of Call ID and Device and allows Listen-Only or Full Participation (generally Listen-Only for recording).

Benefit of Conference vs SO is you can still use Service Observation while recording with SSC. You can also record more than once (redundancy).

SSC is a unique way for a third party (recording app) to intrude on calls silently and without requiring first party (ie agent) to initiate the conference.

 

[Simmy2106]

Does anything special need to be turned on for single step conferenceing to work? We are using a map d and cvlan for signaling.