Single call per incoming number

[DominicE]

Hi,

Is there an option to allow a single incoming call per DID, otherwise give a busy tone?

At the moment a single number will allow multiple inbound calls to the hunt group. Our external IVR system doesn't function well allowing multiple calls per number and if it receive a busy tone when it was in use, would work much.

I'm assuming not allowing queuing on the hunt group may have a similar effect, but will also stop the other numbers working.

Ideally I just want to make it so one inbound call per DID otherwise an engage tone.

Thanks,

 

[DominicE]

Just a note to say I do have calling waiting on per extension, but this was more for internal calls so you could see who was calling you internally if you were using the phone.

Thanks,

 

[canthony2]

What kind of lines do you have? PRI? SIP? or Analog? You might be able to set up incoming/outgoing line groups for each or some DIDs

 

[DominicE]

Morning,

They're SIP. All DID's are on the same trunk. So you think setup each incoming number with a different line group?

Thanks

 

[janni78]

I think the question here is what IVR system doesn't handle multiple calls and why?

"Trying is the first step to failure..." - Homer

 

[canthony2]

DominicE thats correct

 

[DominicE]

Thanks