I have a simple acd queue going in (non EAS). The customer has asked a question I don't know the answer to. If the last agent manning the split tries to log out while there are still calls waiting, I believe they are unable to do so. The question is, if they go through the log out proceedure anyway, will this prevent other calls entering the queue while they are handling the remaining calls. The calls will be re routed off net via a "route to number if staffed agents < 1" type line in the Vector when the Q is closed. Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
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Avaya Implementation
Telus
Vancouver, Canada
E-mail via