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Simphony New Install - E5 Server - Failure to Connect to Server

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clememp

clememp

IS-IT--Management
May 29, 2018
35
0
6
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Dear Tek Tips Crew:

After a good run with Res3700 we are moving (I would say upgrading... but) and we are having issues once we log on with our server info that says 'failure to connect to server' we can access the page. We have ruled out our firewall, security services. Oracle is escalating the ticket.

Here is the last test we ran:

Please whitelist the following IP address:
Correction of the external IP: 130.35.203.250
The other two are internal – not used for external communication.
On the VM server, please also open CMD as administrator and run the following command:
Netsh interface tcp set global MaxSynRetransmissions=8
Reboot the VM and test again.

Same results, 'failure to connect to server' ... any ideas?
 
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Is it when logging into the EMC or on the workstations.
If its on the workstations, is it when running CAL or when the OPS tries to start.

Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website
 
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It failed in both. I rejoined the Virtual PC to the Domain, everything installed correctly.
 
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well the EMC uses standard https ports. So 443, so if that is failing them it must be oracles servers and is out of your hands.



Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website
 
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I assume its hosted by oracle? Or are you self hosted?

Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website
 
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We are hosted by Oracle. Everything is running fine now that the application could install once the domain permissions were set up.
 
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