abartolino
Technical User
I have an option 11c. I've setup the observe feature for our acd groups. I works great. I would like to know how to disable the beep that the agent hears when the supervisor starts observing the call.
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Silent Observe feature in PBX
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Have you tried setting the "OBTN" prompt in the ACD Queue?
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abartolino
Technical User
It is currently set to NO. Is that the correct setting
?
?
Correct. No means "No tone". I did a little searching, and some others that had your problem were changing the wrong Queue.
Are you certain the ACDN matches the KEY 00 ACD "nnnn" pppp
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators
Are you certain the ACDN matches the KEY 00 ACD "nnnn" pppp
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators
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