ericturner
IS-IT--Management
I have a BCM 400. I am an outbound only call center. Currently people come to work, sit down, dial 8+# without logging in to anything, and that is how it works. This is a sales center and the manager wants to be able to do silent monitoring. How do I make this possible? I have read in the documentation about it but it seems that to make it work I need to assign skillsets and a lot of other stuff? I am a newbie here, but willing to learn. Is this possible in a reasonable way? What will it cost?
Thanks!
Thanks!