Show "twin phone" in Phone Manager

[ThomasBB]

Hello,

We have four DECT (non-Avaya) phones which are twinned with our regular Avaya phones.

Whenever a call is answered on the DECT-phone, the call is not logged in the phone manager.

Is this working as intended or is there something I need to change?

Thanks,
Thomas

 

[holdmusic34]

Well you're answering it on another extension. Put the twinned extension number in PMP.

If it's a real issue, swap their 1408 for an analogue desk phone.
They're not keen? Didn't think so.

Some men learn by listening, some by observing, some by talking, some others need to pee on the electric fence.

 

[ThomasBB]

Sorry - PMP? Phone Manager Preferences?

But yeah, they are two different extensions. I'd just hoped it was possible to have them both show up, since the extensions are twinned.

Thanks!

 

[holdmusic34]

Phone manager pro.

Some men learn by listening, some by observing, some by talking, some others need to pee on the electric fence.