Avaya IP office R5
Hi,
I am fairly new to supporting Avaya phone systems and am after a bot of advice.
We have recently replaced a customers phone system and have got it set up pretty much how they want it.
One thing they keep asking is that on their old system when they put a call through to another extension they instantly got a busy tone if the line was busy.
From what I have read the Avaya system does not work in this way and will pass the call back to the transferee.
Am I right in what I am saying or is there a way to acheive what they are after.
Sorry if I haven't explained very well but finding some of the phone terminology a bit confusing at times.
Thanks for any help\ideas.
Jon
Hi,
I am fairly new to supporting Avaya phone systems and am after a bot of advice.
We have recently replaced a customers phone system and have got it set up pretty much how they want it.
One thing they keep asking is that on their old system when they put a call through to another extension they instantly got a busy tone if the line was busy.
From what I have read the Avaya system does not work in this way and will pass the call back to the transferee.
Am I right in what I am saying or is there a way to acheive what they are after.
Sorry if I haven't explained very well but finding some of the phone terminology a bit confusing at times.
Thanks for any help\ideas.
Jon