A week ago I was scheduled to take a class at one of Cisco's certified educational partners, Mentor Technologies. The day before the class I find that Mentor has closed it doors and not scheduling any classes. The check for the class has cleared the bank and therefore I may have lost my money. I contacted Cisco and after a number of transfers I got in contact with a senior customer service representative who said that they would find something out and get back with me. An hour or so later a guy from Mentor, who siad he hadn't been paid for two months, called saying that he would try to get me into anyother class at another partner but wouldn't promise anything. My question to everyone is should Cisco be responsible for insuring that these certified partners remain liquid and viable and should have done something to prevent this. Any comment are welcome.
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Should Cisco Be Responsible
- Thread starter BudT
- Start date
This is pretty dicy.. the certification is a way to say that the class, group, company has met certain standards of having equipment on hand and will use approved Cisco coursework. Cisco does not look at the books nor should they.
I've heard the stories about the employees not being paid and so on.. the bad news they are not alone. A another group I worked with is/was Pilot which provided internet access/firewalling/hosting. THey literally shutdown without notice and left the customers and employees swinging in the wind. I wonder about a legal system that seems to allow this and to let the management to get away with it.
I also saw on one of the cisco newsgroups that a group of folks from the Vlab have started another training company and rumor has it that they will work with people like yourself who were left in the cold
I make NO claims to the story but it might be worth a look or email to get the details.
If you have paid by credit card, you should be able dispute the charges for services not rendered. It will take a few months but you more then likely would all or some of the money credited. I did this once for roughly the same reason. Remember Northpoint?
Good Luck!!
MikeS Find me at
"Diplomacy; the art of saying 'nice doggie' till you can find a rock" Wynn Catlin
I've heard the stories about the employees not being paid and so on.. the bad news they are not alone. A another group I worked with is/was Pilot which provided internet access/firewalling/hosting. THey literally shutdown without notice and left the customers and employees swinging in the wind. I wonder about a legal system that seems to allow this and to let the management to get away with it.
I also saw on one of the cisco newsgroups that a group of folks from the Vlab have started another training company and rumor has it that they will work with people like yourself who were left in the cold
I make NO claims to the story but it might be worth a look or email to get the details.
If you have paid by credit card, you should be able dispute the charges for services not rendered. It will take a few months but you more then likely would all or some of the money credited. I did this once for roughly the same reason. Remember Northpoint?
Good Luck!!
MikeS Find me at
"Diplomacy; the art of saying 'nice doggie' till you can find a rock" Wynn Catlin
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In theory, your fees should be held in trust, as the airlines do for airfares. In theory this protects you allowing refund as a trust ensures that the money you pay is not recognised as revenue = therefore earnt until you undertake the course...
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