Shortcode or ARS?

[dbozttu]

So we recently connected all 5 of our sites on an SCN. We changed extensions at a couple of the sites of course because several sites were using the 200 range prior to the SCN connection.

SO we have a bunch of users at one site dialing 201 to get their manager, and ending up at another site's manager desk lol

Can I stop this with a short code? or ARS? it's driving the guy who now owns 201 crazy...

I tried doing a dial shortcode with 201 as the code, and 352 as the target (my extension) and it didn't work

 

[amriddle01]

Extn always match first, even SCN ones unfortunately

 

[derfloh]

You can only do that if the guy now having 201 gets a new number as well. So the best would be to change extensions at all sites to numbers not matching any of the old numbers. Then you can create local 'dial extension' short codes.

 

[dbozttu]

Thank you both!