Short Code to Route incoming calls to General VM Box 1

[fsupport1600]

My receptionist has asked for a short code be setup so she can put all incoming calls into the General Voicemail box when she leaves her desk for a few minutes. She mentioned that *84 was the code she used in the past but it is not working.

When I lookup the *84 code its settings are:

Code: *84
Feature: Voicemail Collect
Telephone number: "Overflow Out"
Line Group ID: 0

When I press *84 the phone display "Overflow Out" and then disappears.

We are running Avaya IP Office Manager 6.2(17) IP 500 4.2(17)

Any help is appreciated getting this setup to work properly.

Thank You

 

[TomMills]

Just scrap it and reprogram it so it works, using the *84 code for her.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[intrigrant]

Telephonenumber : #<vmbox number>

 

[TomMills]

if the general mailbox is just the main hunt group mailbox then you just need an OOS key.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[fsupport1600]

To clarify we are using Voicemail Pro. Their are three modules listed.

Overflow
Over Flow Out
Over Flow In

*84 using the :Over Flow Out" to sets the user varible to "OUT" and the Overflow module has a True/False Test User Variable, if user varible is set to "OUT" which is true, then it is set to Goto the Main Day Greeting.

 

[amriddle01]

That's a long complicated way of achieving a simple thing

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel